ERP Manager

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region's best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About the team

Careem Grocery is on a mission to reinvent the way people shop for grocery, pharmacy and retail products. As an exciting new vertical within Careem (a startup within a startup), we're in the early stages of building our product and have plenty of interesting and fundamental challenges to solve in order to achieve our ambitious growth goals in this burgeoning space.

About the Role: We are seeking an experienced Senior Functional Consultant – Microsoft Dynamics 365 with deep expertise in the Grocery or Retail sector. This role is pivotal in leading successful migrations from Oracle to Dynamics 365, working closely with engineering, implementation, and business teams to drive seamless ERP transformations.

As a key player in our digital transformation initiatives, you will bridge the gap between business needs and technical solutions, ensuring a smooth transition to Microsoft Dynamics 365 Finance & Operations (D365 F&O) and other related modules.

Key Responsibilities:

• Lead end-to-end migration projects from Oracle to Microsoft Dynamics 365, ensuring alignment with business objectives.
• Collaborate with engineering, implementation, and business teams to design and configure D365 solutions tailored to the grocery/retail industry.
• Conduct requirement gathering, gap analysis, and functional design for D365 Finance & Operations and other relevant modules.
• Provide hands-on functional expertise in configuring and optimizing D365 to enhance business processes.
• Lead workshops, training sessions, and stakeholder engagements to ensure effective adoption of the new system.
• Act as the primary liaison between business users and technical teams, ensuring functional requirements are accurately translated into technical specifications.
• Oversee data migration, integration, and testing activities to validate system performance and accuracy.
• Support change management initiatives to ensure smooth transitions during ERP deployments.
• Stay updated on industry trends, best practices, and Microsoft Dynamics 365 updates to drive continuous improvements.

Required Qualifications & Experience:

• 5+ years of experience as a Functional Consultant in Microsoft Dynamics 365 F&O (or previous Dynamics AX versions).
• Strong background in the grocery or retail sector, with a deep understanding of industry-specific business processes.
• Expertise in Finance, Supply Chain, and Retail modules within D365.
• Strong ability to work cross-functionally with engineering, implementation teams, and business stakeholders.
• Experience in requirement gathering, solution design, testing, and end-user training.
• Excellent problem-solving skills and ability to manage complex ERP transformations.
• Strong communication and stakeholder management skills.
• Microsoft Dynamics 365 certifications (preferred but not mandatory)

What we'll provide you:

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full-time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.