Customer Service Executive

Practice Perfect Solutions and Services, Pakistan

We are seeking a skilled and bilingual Customer Service Executive to join our front office team at a busy doctor's office. The ideal candidate will be fluent in both English and Spanish, possessing exceptional communication skills in both languages. As a Customer Service Executive, you will serve as the first point of contact for patients and visitors, ensuring a positive and professional experience throughout their interactions with the doctor's office. Your primary responsibility will be to handle inquiries, appointments, and provide essential information in an efficient and courteous manner.

Responsibilities:

Front Desk Reception: Greet patients and visitors warmly and professionally, maintaining a friendly and welcoming atmosphere at the front office.

Appointment Scheduling: Manage the appointment booking system, effectively coordinating with patients to schedule, reschedule, or cancel appointments as required.

Inquiries Handling: Respond to phone calls, emails, and in-person inquiries promptly and professionally, providing accurate information about the doctor's services, hours of operation, and other relevant details.

Language Support: Assist English and Spanish-speaking patients to address their concerns and queries, ensuring clear communication and understanding.

Patient Registration: Collect and verify patient information, insurance details, and relevant medical history, adhering to privacy regulations and maintaining data accuracy.

Insurance Verification: Liaise with insurance providers to verify coverage, obtain pre-authorization for specific treatments or procedures, and communicate this information to patients.

Payment Processing: Handle patient billing and payment processing, including co-payments, deductibles, and outstanding balances, ensuring accuracy and confidentiality.

Patient Follow-ups: Make courtesy calls to patients for appointment reminders, follow-up care, and patient satisfaction feedback.

Office Coordination: Collaborate with other team members to ensure smooth daily operations, assisting with administrative tasks as needed.

Multitasking: Handle multiple tasks efficiently while maintaining a high level of attention to detail and professionalism.

Requirements:

Language Proficiency: Fluent in both English and Spanish with excellent verbal and written communication skills in both languages.

Customer Service Experience: Proven experience in a customer-facing role, preferably in a medical office or healthcare setting.

Empathy and Compassion: Demonstrated ability to handle patients with empathy, compassion, and sensitivity to their needs.

Organizational Skills: Strong organizational skills with the ability to manage time effectively and prioritize tasks appropriately.

Computer Proficiency: Familiarity with basic computer applications and electronic health record (EHR) systems is desirable.

Interpersonal Skills: Outstanding interpersonal skills, with the ability to work collaboratively in a team-oriented environment.

Problem-Solving: Effective problem-solving skills to resolve patient inquiries and concerns.

Professionalism: Maintain a polished and professional appearance and demeanor at all times.

Flexibility: Willingness to adapt to a dynamic and fast-paced environment.

Preferred Qualifications:

Previous experience in a medical front office or receptionist role.

Knowledge of medical terminology and procedures.

Certification in customer service or related field.

This Customer Service Executive role presents an exciting opportunity for a skilled bilingual professional to contribute to a positive patient experience in a doctor's office setting. If you possess the required qualifications and believe in delivering top-notch service, we encourage you to apply and be a part of our dedicated team.

Outsourcing/Offshoring - Rawalpindi, Pakistan