Customer Service Executive

12 hours ago

Islamabad, Islamabad, Pakistan beBeeCustomerService Full time 600,000 - 1,000,000

Business Development Executive Wanted

Job Summary:

We are seeking a highly skilled Business Development Executive to join our customer service team. The ideal candidate will be responsible for handling customer complaints and issues in a professional and efficient manner.

Key Responsibilities:
  • Complaint Handling & Resolution
    • The successful candidate will serve as the primary contact for customer complaints, investigating and resolving them in a timely manner.
    • They will work closely with various teams to ensure effective resolution of site-specific and product-specific issues.
  • Customer Communication & Follow-up
    • The candidate will maintain proactive communication with customers regarding their concerns, updates, and resolutions.
    • They will provide consistent, empathetic, and professional service to turn complaints into positive brand experiences.
  • Reporting & Analysis
    • They will maintain a comprehensive log of complaints and resolutions.
    • They will share insights on complaint trends with management to support product/service improvement.
  • Process Improvement & Quality Feedback
    • The candidate will identify process gaps and recommend solutions to prevent complaint recurrence.
    • They will collaborate with quality control, design, production, and delivery teams to improve customer satisfaction.
    Requirements:

A Bachelor's degree in Business Administration, Communication, or a related field is required.

3-5 years of experience in customer service, complaint management, or related roles is preferred.

Skills:

Strong problem-solving skills with a customer-focused mindset.

Excellent verbal and written communication skills.

A proactive and empathetic approach to addressing customer complaints.

Ability to work independently and collaboratively within a team.

Proficiency in customer relationship management (CRM) software.

Benefits:

Medical Insurance

Provident Fund

Paid Leaves

Easy loan and advance salary facility

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