
Customer Support Manager
1 week ago
This role requires a strong leader who can drive operational excellence, optimize customer interactions, and ensure the highest levels of satisfaction.
The ideal candidate will oversee the customer support agents, implement best practices, and enhance processes related to KYC compliance, booking coordination, payment resolution, and dispute management.
Key Responsibilities:- Team Leadership & Performance Management
Lead, mentor, and develop the customer support team to ensure high efficiency and engagement.
Set performance KPIs and ensure team members meet or exceed customer service standards.
Provide ongoing coaching, feedback, and training to enhance team capabilities. - Customer Support Operations
Oversee daily customer interactions across all communication channels (calls, emails, CRM platforms).
Ensure timely and professional communication with customers to resolve issues and provide updates.
Monitor and optimize response times, resolution rates, and overall customer satisfaction. - KYC Compliance & Policy Adherence
Supervise the KYC verification process, ensuring compliance with regulations and company policies.
Train agents on evolving KYC requirements and ensure customers are properly guided through compliance steps. - Process Optimization & Reporting
Identify inefficiencies in the support process and implement improvements to enhance productivity.
Monitor ticketing systems, call logs, and CRM data to analyze trends and improve workflows.
Generate reports on customer interactions, escalations, and overall support team performance. - Dispute & Escalation Management
Manage escalated customer disputes and ensure timely and fair resolutions.
Work closely with internal departments (Operations, Finance, Compliance) to address complex issues.
Maintain clear documentation and ensure proper escalation channels are followed. - Technology & Tools Management
Oversee the use of CRM, call tools, and ticketing systems to ensure efficient case handling.
Recommend and implement technology solutions to enhance support team performance.
- 5+ years of experience in customer service, with at least 2 years in a managerial or leadership role.
- Strong communication and interpersonal skills with a customer-first mindset.
- Experience in high-volume customer support environments, ideally in industries like car rental, financial services, logistics, or e-commerce.
- Proficiency in CRM systems, call center tools, and ticketing platforms (e.g., Freshdesk, Maqsam, Zendesk, or similar).
- Strong problem-solving abilities and ability to handle escalations effectively.
-
Cyber Security Expert
4 weeks ago
Islamabad, Islamabad, Pakistan HR Manager Full timeOverall Purpose: This career step requires limited-level experience. Responsible for cyber security areas across products, services, infrastructure, networks, and/or applications while providing protection for AT&T, our customers, and our vendors/partners. Works with senior team members on various projects relating to the protection of devices, customers,...
-
Customer Support Manager
1 week ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeCustomer Support Leadership RoleThis position is responsible for overseeing the customer support team, ensuring high efficiency and engagement. Key responsibilities include leading, mentoring, and developing team members to meet or exceed customer service standards.Key Responsibilities:Team Leadership & Performance ManagementSet performance KPIs, provide...
-
Customer Support Manager
3 weeks ago
Islamabad, Islamabad, Pakistan 247 eServices Pvt Ltd Full timeWe are looking for young, energetic, talented, and sharp individuals, both males and females, who can speak fluent English confidently for Customer Support (CCR).This is strictly a no sales and no target salary-based job. It is a fixed salary-based position. The selected candidate will make and receive calls.Responsibilities include:Handling and resolving...
-
Customer Support and Compliance Manager
3 days ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeWe are seeking a highly skilled professional to fill the role of Customer Support and Compliance Manager. This position requires exceptional leadership skills, strategic thinking, and a strong ability to drive results.Key Responsibilities:Optimize customer support operations across multiple platforms, ensuring seamless interactions with customers.Develop...
-
Customer Support and Compliance Manager
7 days ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeWe are looking for a highly skilled professional to join our team as Director of Customer Support, Compliance & Excellence.Responsibilities:The selected candidate will be responsible for overseeing customer support operations, developing scalable strategies, and collaborating with cross-functional teams to ensure compliance.Develop and implement processes to...
-
Assistant Manager Customer Support
1 week ago
Islamabad, Islamabad, Pakistan Logistics Master (Pvt.) Ltd Full timeBachelor's degree in Business Administration, Accounting, or a related fieldWe are a leading International Freight Forwarding Company specializing in logistics services to and from Pakistan. We are seeking a dedicated Assistant Manager of Customer Support with 3 years of experience in the accounting industry to join our dynamic team in...
-
Customer Support Manager Position Available
7 days ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeCustomer Support Manager PositionThis role is responsible for overseeing the customer support department, including managing daily operations, responding to escalated issues, and implementing customer support processes.The successful candidate will have excellent knowledge of management methods and techniques, proficiency in English, and working knowledge of...
-
Global Customer Support and Compliance Manager
18 hours ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeGlobal Customer Support and Compliance LeadThis role is critical in driving customer service excellence, ensuring compliance with regulations, and enhancing operational efficiency across multiple e-commerce platforms.Main Responsibilities:Management of large, global customer support teamsDevelopment and implementation of quality assurance (QA) programs to...
-
Customer Support Operations Manager
1 week ago
Islamabad, Islamabad, Pakistan beBee Careers Full timeBachelor's degree in business administration, accounting, or a related field is required for this position.We are seeking a dedicated professional with 3 years of experience in the accounting industry to oversee customer support operations and ensure exceptional service delivery.Manage customer relationships and ensure prompt resolution of inquiries and...
-
Customer Support Executive
2 weeks ago
Islamabad, Islamabad, Pakistan Parhlo Full timeManaging customer service inquiries for our international clients over the phone and emailIdentifying and assessing customers' needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationFollow communication procedures, guidelines and policiesRequirements :The applicants must possess...