Customer Support and Compliance Manager

3 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

We are seeking a highly skilled professional to fill the role of Customer Support and Compliance Manager. This position requires exceptional leadership skills, strategic thinking, and a strong ability to drive results.

Key Responsibilities:
  • Optimize customer support operations across multiple platforms, ensuring seamless interactions with customers.
  • Develop scalable customer support strategies to enhance user experience and retention.
  • Maintain compliance with regulations, platform policies, and international laws.
  • Analyze customer feedback and implement solutions to improve response times and efficiency.
Compliance Management:
  • Ensure full compliance with e-commerce regulations, data protection laws, and consumer rights.
  • Develop and maintain a compliance framework to prevent violations and manage risk.
  • Conduct internal audits, reviews, and investigations to identify compliance gaps.
Requirements:
  • Bachelor's or Master's degree in Business, Law, Marketing, or a related field.
  • Proven experience in customer support and compliance management within a global e-commerce business.
  • Strong working knowledge of Shopify, Amazon, and other online retail marketplaces.


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