Customer Support Manager

7 days ago

Islamabad, Islamabad, Pakistan 247 eServices Pvt Ltd Full time

We are looking for young, energetic, talented, and sharp individuals, both males and females, who can speak fluent English confidently for Customer Support (CCR).

This is strictly a no sales and no target salary-based job. It is a fixed salary-based position. The selected candidate will make and receive calls.

Responsibilities include:

  1. Handling and resolving customer queries to their satisfaction level.
  2. Providing word, excel, and secretarial support to clients.
  3. Receiving, directing, and relaying telephone, email, fax, and text messages.
  4. Keeping track of queries, incoming and outgoing calls.
  5. Assisting the admin manager in administrative tasks.
  6. Maintaining a comprehensive filing system and filing all correspondence.
  7. Responding to public inquiries and handling support calls.
  8. Maintaining and developing professional relations with existing and new customers.
  9. Assisting staff as requested.
Job Specification

Excellent customer service and communication skills.
Strong data entry skills.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Must have perfect English communication skills.

Location: Outsourcing/Offshoring - Rawalpindi, Pakistan

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