
Customer Support Manager
3 weeks ago
We are looking for young, energetic, talented, and sharp individuals, both males and females, who can speak fluent English confidently for Customer Support (CCR).
This is strictly a no sales and no target salary-based job. It is a fixed salary-based position. The selected candidate will make and receive calls.
Responsibilities include:
- Handling and resolving customer queries to their satisfaction level.
- Providing word, excel, and secretarial support to clients.
- Receiving, directing, and relaying telephone, email, fax, and text messages.
- Keeping track of queries, incoming and outgoing calls.
- Assisting the admin manager in administrative tasks.
- Maintaining a comprehensive filing system and filing all correspondence.
- Responding to public inquiries and handling support calls.
- Maintaining and developing professional relations with existing and new customers.
- Assisting staff as requested.
Excellent customer service and communication skills.
Strong data entry skills.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Must have perfect English communication skills.
Location: Outsourcing/Offshoring - Rawalpindi, Pakistan
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