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Customer Interaction Specialist
2 weeks ago
This is a full-time, on-site role for a Customer Care Executive located in Islamabad. The customer care professional will be responsible for handling customer inquiries, ensuring customer satisfaction, and providing exceptional customer service.
Day-to-day tasks include responding to customer queries promptly, resolving issues, following up on customer interactions, and maintaining detailed records of customer interactions.
The role also involves supporting the sales team in achieving their targets and contributing to the overall strategy for customer satisfaction.
Key Responsibilities
- Respond to customer inquiries and resolve issues promptly.
- Maintain accurate records of customer interactions.
- Support the sales team in achieving their targets.
Qualifications
The ideal candidate will possess the following qualifications:
- Customer Support and Service skills.
- Proven ability to handle high-pressure situations effectively.
- Excellent problem-solving skills.
- Ability to work independently and as part of a team.
- Proficiency in relevant computer applications (e.g., CRM software).
- Bachelor's degree in Business, Communications, or a related field.
Seniority Level
- Entry level
Employment Type
- Full-time
Industries
- Telecommunications
