Customer Service Agent II

14 hours ago

Lahore, Punjab, Pakistan Sabre Corporation Full time

Join to apply for the Customer Service Agent II role at Sabre Corporation

Join to apply for the Customer Service Agent II role at Sabre Corporation

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Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA. we serve customers in more than 160 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, we're creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers. Join our journey

As a Sabre advisor you will be the (virtual) face of a campaign, delivering first and lasting impressions to our customers. You will be on hand to help, guide and support customers with queries, updates, and solutions that WOW them. You must provide an elevated level of care and attention, where you strive for; Excellence, Extra Care, Exceptional Service and can provide our customers with Special attention. You will be responsible for building the clients brands.

Role and Responsibilities

What will you achieve?

Responsibilities

  • Have a high standard of verbal and written English.
  • Be able to confidently chat and be conversational with all types of people.
  • Have empathy and be confident in assuring customers that the problem will be resolved.
  • Have a high Level of typing speed and accuracy.
  • Great comprehension
  • Ability to think out the box to provide world class services.
  • Possess the ability to do research, offer alternatives and solutions.
  • Customer Centric
  • Smile when you talk.

Technical Skills (preferably)
  • Microsoft Office
  • Salesforce
  • Rally
  • Genesys

What's in it for you?

Qualifications And Education Requirements

Must Have Skills:
  • At least 12 months working in Customer Service environment.
  • Dealing with local and international customers on calls, chats, and emails
  • Worked in a shifted environment.

Nice To Have Skills
  • Hotel, Hospitality, Travel and Tourism industry experience
  • Front of house in concierge services
  • Dealt with customers in the Asia-Pacific region.
  • Able to multi-task and handle multiple customers at the same time.

Benefits
  • Competitive compensation
  • Year-End break from Dec 26th through Dec 31st
  • Paid parental leave, Health Insurance, Yearly Bonus
  • Formal and informal reward, recognition, and acknowledgment programs
  • Unlimited access to Udemy e-Learning

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther
  • IndustriesTechnology, Information and Internet

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Lahore District, Punjab, Pakistan 20 hours ago

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