Executive IT

1 day ago

Islamabad, Islamabad, Pakistan Zong CMPak Ltd Full time

Department & Function: BSS & IT Infrastructure

Position: Executive IT - BSS Operations

Location: Islamabad

Reporting to: Lead Expert IT BSS Operations

Job Type: Permanent

Job Purpose:

  • This role is responsible for the operations of the BSS Stack System to support the organization's business smoothly.

Job Responsibilities:

  • Drive operational activities of the BSS platform.
  • Responsible for detailed change assessment & enhancing visibility of new products to Level 1 team.
  • Manage channel operations including inventory management and commissions.
  • Handle configuration & coordination related to Mediation functions (MSC, SCP, SMSC, and other external nodes), outsource distribution configuration, IR partners, control development, and resolution of IR operational issues.
  • Develop processes and SOPs for smooth BSS operation.
  • Lead analysis-based optimization initiatives, identify gaps, and provide visibility into areas of improvement.
  • Coordinate between teams, drive issue resolution involving vendors/stakeholders.
  • Track pending issues, follow up, ensure KPIs are met, and handle complaints promptly.
  • Maintain a list of issues being resolved or pending that may affect customers.
  • Develop weekly management updates on the health of BSS operations.
  • Monitor newly launched products and post-implementation impacts, coordinate, and resolve issues.
  • Handle incident & problem management, follow-up with vendors/stakeholders for permanent resolution.
  • Act as an interface between planning, operations, and management for changes, releases, deployment, validation, testing, and configuration management.

Eligibility Criteria (Education, Knowledge, Experience, Skills):

Education:

  • Minimum Bachelor's or Master's Degree in IT/Computer Sciences (equivalent to 16 years of education) preferred.

Work Experience:

  • 6-9 years of relevant experience required.

Skills – Generic:

  • Strong analytical skills, learning agility, and a proactive attitude.
  • Ability to handle challenging assignments and go the extra mile.
  • Excellent written and verbal communication skills.
  • Ability to understand complex problems and adopt a solution-oriented approach.
  • Ability to work with diverse teams and manage stakeholder expectations.
  • Excellent time management skills and proficiency in MS Office.

Skills – Job Specific:

  • Familiarity with operational systems and software used in the telecom industry.
  • Knowledge of databases, SQL, scripting, telecom billing systems.
  • Technical knowledge of CRM applications, UNIX, and shell scripting.
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