
Assistant Network Administrator
3 weeks ago
You will oversee the IT operations and support services for the assigned campus of Riphah International University. The role involves managing a team of IT Support Engineers, ensuring the smooth functioning of the campus IT infrastructure, and providing technical leadership to resolve complex issues.
Job Responsibilities:
- Team Leadership and Management: Supervise and coordinate the activities of IT Support Engineers.
- Assign tasks, monitor performance, and ensure timely resolution of IT support requests.
- Provide mentorship, guidance, and training to the IT support team.
- Campus IT Support: Oversee all IT support services for staff, students, and faculty members.
- Ensure timely resolution of hardware, software, and network-related issues.
- Act as the point of escalation for complex technical problems.
- Network Administration: Manage and maintain campus-wide network infrastructure, including switches, routers, access points, and firewalls.
- Monitor network performance and implement necessary improvements to ensure optimal functionality.
- Troubleshoot and resolve network connectivity issues.
- System Administration: Oversee the maintenance and management of servers, storage systems, and IT equipment.
- Ensure regular system updates, patches, and backups.
- Monitor system logs and address potential security or performance issues.
- Policy Compliance and Documentation: Ensure IT support activities align with university IT policies and security standards.
- Maintain accurate documentation of campus IT infrastructure, procedures, and support activities.
- Assist in audits related to IT operations and compliance.
- Event and Project Support: Provide technical support for university events, conferences, and examinations.
- Collaborate with the central IT team on the implementation of campus-level IT projects.
- Procurement and Inventory Management: Coordinate with the IT Manager for procurement of campus IT equipment and supplies.
- Maintain an updated inventory of IT assets.
- Collaboration: Liaise with the central IT department to ensure seamless integration of campus IT services with university-wide systems.
- Report critical issues and provide regular updates to the IT Manager.
Job Skills and Competencies:
- Technical Expertise: Proficiency in managing networks, including LAN/WAN, VLANs, DNS, DHCP, firewalls, and wireless technologies.
- Leadership Skills: Ability to lead and motivate a team to achieve operational goals effectively.
- Problem-Solving: Strong analytical and troubleshooting skills for resolving complex IT issues.
- Communication: Excellent verbal and written communication skills for interacting with team members and stakeholders.
- Project Management: Ability to manage multiple tasks and prioritize effectively under pressure.
- Customer Service: Commitment to delivering excellent IT support to users.
Job Requirements:
- Bachelor's degree in computer science, Information Technology, or a related field.
- 3-5 years of experience in IT support or network administration, with at least 1 year in a supervisory role.
- Certifications such as Cisco CCNA, CCNP, or Microsoft Certified: Azure Administrator Associate are highly desirable.
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