Client Success Executive

4 weeks ago


Lahore, Punjab, Pakistan Software Finder Careers Full time
Key Responsibilities
  • Customer Onboarding:
    • Guide new customers through the onboarding process, ensuring they are set up for success from day one.
    • Conduct product demonstrations and training sessions to help customers understand and utilize the features of our software.
    • Create and update onboarding materials, including user guides, tutorials, and webinars.
  • Customer Success Management:
    • Serve as the primary point of contact for a portfolio of customers, building strong relationships and ensuring their ongoing satisfaction.
    • Monitor customer usage and engagement, proactively addressing any issues or providing additional support.
    • Identify opportunities for upselling and cross-selling by understanding customers' evolving needs and recommending relevant features or products.
  • Customer Support and Problem Resolution:
    • Respond to customer inquiries in a timely and professional manner, providing solutions to their questions or issues.
    • Collaborate with internal teams, including Sales, Product, and Support, to resolve customer challenges and improve the overall customer experience.
    • Track and manage customer feedback, providing insights to the product team to help drive product improvements.
  • Retention and Advocacy:
    • Monitor key customer success metrics, such as churn rates and customer health scores, to identify at-risk accounts and develop retention strategies.
    • Foster customer loyalty by delivering exceptional service and ensuring customers see the value in our product.
    • Encourage satisfied customers to become advocates, participating in case studies, testimonials, and referrals.
    Qualifications
    • Experience: 2 years of experience in a customer-facing role, with a focus on onboarding and customer success in a SaaS environment.
    • Knowledge: Strong understanding of SaaS products and customer success best practices.
    • Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
    • Problem-Solving: Strong problem-solving abilities, with a proactive approach to identifying and resolving customer issues.
    • Customer-Centric: A passion for helping customers succeed and a commitment to providing exceptional service.
    • Technical Skills: Comfortable using CRM systems, customer success platforms, and other relevant tools.
    • Team Player: Ability to collaborate effectively with cross-functional teams and contribute to a positive team environment.
    • Time Management: Strong organizational skills and the ability to manage multiple customer accounts and tasks simultaneously.

    Software Finder is a leading B2B SaaS marketplace that helps businesses discover, compare, and select the right software solutions. Our platform connects companies with tailored software options based on their unique needs, supported by verified reviews and expert insights.

    With a growing portfolio of software categories and a global user base, Software Finder is committed to simplifying the software selection process and empowering businesses to make informed decisions.

    Our team is driven by a shared mission to innovate, collaborate, and deliver value to our users. As we continue to grow, we are always looking for talented individuals who are passionate about technology, customer success, and making an impact.
    #J-18808-Ljbffr


  • Lahore, Punjab, Pakistan Humanity Inc. Full time

    We are seeking a proven performer to help us grow our loyal customer base. Responsibilities include generating new business in existing accounts, as well as playing a key role in driving strategic initiatives. The Customer Success Manager will work with internal teams and directly with existing/new customers to develop renewals and expansion strategies,...


  • Lahore, Punjab, Pakistan The Real Techs Pvt. Ltd. Full time

    Customer Success Executive – B2B InternationalJob DescriptionThe Real Techs Pvt. Ltd., a multinational Digital Marketing company, is currently looking for a "Customer Success Executive" for our Lahore office for a US-based Campaign. This is a pure prospecting role, involving heavy outbound calling to prospective clients.Responsibilities:Generate business...


  • Lahore, Punjab, Pakistan Elogixit Full time

    ELogix IT (Managed Service Provider) is actively searching for a proactive and motivated System and Network Engineer to become a valued member of our team. This role involves delivering top-notch remote support to a diverse range of users, including both our internal staff and esteemed clients across the United States. As a skilled troubleshooter, you will...


  • Lahore, Punjab, Pakistan HG Markets Pvt. Ltd. Full time

    Client Relationship Executive - DHA LahoreThis position is open for our DHA office.To generate quality leads that result in sales.Cold calling to arrange meetings with potential customers to prospect for business.Work with team to achieve sales performance targets.Develop and maintain client portfolioOnline commodity Trading (Training will be...


  • Lahore, Punjab, Pakistan Info Resume Edge Full time

    We are seeking a proactive and client-focused Adviser Success Manager to join our team. This role is dedicated to supporting, guiding, and enabling financial advisers (or consultants) to achieve optimal success and deliver exceptional results for their clients. The ideal candidate will build strong relationships, provide strategic support, and drive...


  • Lahore, Punjab, Pakistan Quality Resource Pvt Ltd Full time

    Direct message the job poster from Quality Resource Pvt LtdQuality Resource Private Limited is a multinational digital marketing company that helps organizations manage their digital marketing needs through SEO, landing pages, reviews and reputation management, PPC, website optimization, social media, and web and mobile app development.We are currently...


  • Lahore, Punjab, Pakistan Potato Logics Pvt Full time

    Job Title: Client Service ManagerCompany: Potato LogicsLocation: Johar Town, LahorePosition Type: Full-timeExperience Required: Maximum 1 to 2 yearsOverview:Join our client-centric digital agency as a Client Manager. We need a proactive professional to build strong client relationships and ensure successful project delivery.Responsibilities:Cultivate...

  • Account Executive

    3 weeks ago


    Lahore, Punjab, Pakistan B2B Appoinments Full time

    Bachelor's degree in Business Administration, Marketing, or a related fieldThis is a full-time on-site role as an Account Executive at B2B Appointments. As an Account Executive, you will be responsible for managing client accounts, identifying new business opportunities, and developing sales strategies. You will work closely with clients to understand their...


  • Lahore, Punjab, Pakistan Gtradecenter Full time

    Start a rewarding career in sales, marketing, and financial services, with an earning potential.This role would suit a recent graduate or an entry-level professional who is money-motivated and looking for an opportunity to progress within a company.Key AccountabilitiesTo generate quality leads that result in sales.Work with the team to achieve sales...


  • Lahore, Punjab, Pakistan HG Markets Pvt. Ltd. Full time

    This position is open for our DHA office.Start a rewarding career in sales, marketing and financial services, with an earning potential. This role would suit a recent graduate or an entry level professional, which is money-motivated and looking for an opportunity to progress within a company.Key AccountabilitiesTo generate quality leads that result in...