Front Calls Specialist

2 weeks ago

Karachi, Sindh, Pakistan ibex. Pakistan Full time

ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department. The role involves assisting our U.S.-based clients' customers with queries and providing accurate resolutions via call. We value personality, passion, work ethic, and a good sense of humor, especially for candidates experienced with international customers.

Responsibilities
  1. Deliver exceptional customer experience in line with performance objectives and core values.
  2. Convey interest and courtesy to customers, maintaining a friendly and caring image.
  3. Provide alternatives for products/items unavailable on the website.
  4. Follow standard processes and procedures for resolutions.
  5. Stay updated with system information, process changes, and future updates.
Qualifications
  • O Levels/Matriculation or above.
  • Excellent written and verbal English communication skills.
  • Proficiency in MS Office, especially MS Excel and MS Word.
Perks of being an ibexian
  • Medical insurance & OPD.
  • Provident fund with investment options.
  • Leave encashment and annual leaves.
  • On-job training.
  • Two days off per week.
  • Ergonomic furniture and infrastructure.
  • Referral rewards.
  • Annual increment.
  • Conveyance and loan facilities.
  • Employee appreciation programs.

The salary for this position is up to Rs. 115,000/month. We prioritize the work and value added over past experience or credentials.

Additional Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Marketing and Sales
  • Industries: Outsourcing and Offshoring Consulting

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