Senior Manager Professional Services

4 days ago

Lahore, Punjab, Pakistan CodeNinja Inc. Full time

We're hiring a Senior Manager – Professional Services to lead one of our high-priority client engagements. This role will be responsible for overseeing delivery execution, client relationship management, and internal team performance across a multi-functional setup. It requires someone with strong strategic vision, hands-on leadership, and the ability to operate in a dynamic and fast-paced environment.

Key Responsibilities
  1. Engagement Leadership
  • Own the delivery lifecycle and ensure all client expectations and milestones are met.
  • Serve as the key liaison between client stakeholders and internal delivery teams.
Account Growth & Expansion
  • Identify and pursue opportunities to expand the scope of services within the client organization.
  • Collaborate with sales, talent acquisition, and leadership to develop and present proposals for new initiatives.
Team & Operational Management
  • Provide strategic guidance and oversight to project managers, engineers, and other functional leads.
  • Foster a collaborative and high-performing culture aligned with CodeNinja's values.
  • Monitor and enhance operational efficiencies across delivery pipelines.
Client Relationship & Communication
  • Build trusted relationships with client stakeholders through proactive engagement.
  • Conduct regular check-ins, reviews, and strategic planning sessions.
  • Handle escalations and provide timely, effective resolutions.
Strategic Delivery Planning
  • Work with internal leadership to evolve service offerings and delivery strategies.
  • Identify opportunities for account expansion, optimization, and innovation.
  • Maintain a deep understanding of the client's evolving needs and industry dynamics.
Requirements
  • Bachelor's degree in Computer Science, Business, or related field (Master's preferred).
  • 8+ years of experience in technology consulting, delivery, or professional services.
  • At least 3 years in a senior management or client-facing leadership role.
  • Strong expertise in delivery operations, team leadership, and stakeholder engagement.
  • Familiarity with agile methodologies, service management frameworks, and modern delivery tools.
  • Excellent interpersonal, communication, and problem-solving skills.
Preferred Skills
  • Experience working with international clients and cross-cultural teams.
  • Hands-on experience with tools such as Jira and Confluence.
  • Additional employee benefits include Provident Fund, company-paid trips, easy loan facility, yearly increments, and health insurance for spouse and parents up to age 80.
Additional Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Project Management and Information Technology
  • Industries: IT Services and IT Consulting
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