
Customer Service Specialist
3 days ago
Note: This position is specifically intended for female candidates.
Responsibilities- Answering or making calls and respond to customer emails.
- Manage and resolve customer complaints and provide product/service information to customers.
- Professionally dealing with customer cases and using CRM to track cases to maximize customer satisfaction and retention.
- Determining the quickest, most effective ways to answer a client's or customer's questions.
- Identify and escalate priority issues and route calls to appropriate resources.
- Follow up customer calls where necessary.
- Working with a team of CSRs to find an appropriate solution.
- Proficient in relevant computer applications such as MS office and CRM software.
- Knowledge of customer service practices and principles.
- Excellent data entry and typing skills.
- Adaptability and strong problem solving skills.
- Fluency in English/Urdu.
Education: Minimum Graduate
Work experience: 3-4 years of experience in the same field
Job Type: Full-time
Work Location: In person
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