
Call Center Team Leader
5 days ago
Are you a natural leader with excellent communication skills? Do you have a passion for mentoring and guiding teams?
We are seeking an experienced Team Lead to join our Call Center team.
Responsibilities:- Lead a team of call center representatives, providing guidance and support to ensure exceptional customer service and issue resolution
- Monitor team performance, identifying areas for improvement and implementing strategies to increase efficiency and productivity
- Develop and train new team members, equipping them with the skills and knowledge needed to excel in their roles
- Collaborate with other departments to align team goals and objectives, driving business success and growth
- Bachelor's degree in a relevant field or equivalent experience
- Minimum 2 years of experience in a call center environment
- Strong leadership, communication, and problem-solving skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in Microsoft Office and call center software
The ideal candidate will possess a strong understanding of customer service principles and be able to motivate and inspire team members to achieve exceptional results.
A rewarding career opportunity awaits the successful applicant.
About this role:
This is a fantastic opportunity to develop your leadership skills and make a real impact on our customers' experiences.
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