Call Center Team Leader

6 days ago


Lahore, Punjab, Pakistan beBeeLeadership Full time

Are you a natural leader with excellent communication skills? Do you have a passion for mentoring and guiding teams?

We are seeking an experienced Team Lead to join our Call Center team.

Responsibilities:
  • Lead a team of call center representatives, providing guidance and support to ensure exceptional customer service and issue resolution
  • Monitor team performance, identifying areas for improvement and implementing strategies to increase efficiency and productivity
  • Develop and train new team members, equipping them with the skills and knowledge needed to excel in their roles
  • Collaborate with other departments to align team goals and objectives, driving business success and growth
Requirements:
  • Bachelor's degree in a relevant field or equivalent experience
  • Minimum 2 years of experience in a call center environment
  • Strong leadership, communication, and problem-solving skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Proficiency in Microsoft Office and call center software

The ideal candidate will possess a strong understanding of customer service principles and be able to motivate and inspire team members to achieve exceptional results.

A rewarding career opportunity awaits the successful applicant.

About this role:

This is a fantastic opportunity to develop your leadership skills and make a real impact on our customers' experiences.



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