Ecommcerce expert and Manager Customer support

4 weeks ago

Islamabad, Islamabad, Pakistan iGate Full time

We are looking for a highly skilled eCommerce Expert with extensive experience in managing various eCommerce platforms, focusing on compliance and account health. The ideal candidate will have a strong background in customer support management, reporting, and a solid understanding of appeals and VAT processes.

ResponsibilitieseCommerce Platform Account Health Maintenance and Compliance:
  1. Develop and implement strategies to increase sales while ensuring adherence to platform-specific policies and regulations.
  2. Continuously monitor platform performance metrics and make necessary improvements.
  3. Coordinate with other departments to manage and control returns and refunds effectively.
Customer Support Management:
  1. Oversee and refine the customer support process, ensuring timely and effective resolution of customer inquiries and complaints.
  2. Implement best practices to maintain high levels of customer satisfaction and retention.
  3. Collaborate with the support team to address and resolve customer issues promptly.
Reporting and Analysis:
  1. Generate and analyze reports on sales, customer feedback, and platform performance.
  2. Provide data-driven insights and recommendations to inform business strategies.
  3. Track and report on key performance indicators (KPIs) to measure success.
Minimum Requirements:
  1. Bachelor's degree in Business Administration, Finance, Law, or a related field; Master's degree preferred.
  2. 5+ years of experience in compliance and customer support management.
  3. Proven experience in managing eCommerce platforms with a focus on compliance and account health.
  4. Strong background in customer support management with a commitment to delivering excellent service.
  5. Proficiency in generating and analyzing reports to guide business decisions.
  6. Solid understanding of appeals processes and VAT regulations.
  7. Excellent communication and organizational skills.
  8. Ability to work independently and as part of a team in a fast-paced environment.
Benefits:
  1. Fuel Allowance
  2. Medical Insurance
  3. Free Lunch Facility (In-house)
  4. GYM Passport (Panel Gym's Free of Cost)
  5. Participatory Fund
  6. Market Competitive Salary
  7. Learning & Challenging Work Environment
  8. Amazing Work Culture
  9. Paid Time off
  10. Group Life Insurance
  11. Gratuity
  12. Maternity Leaves and many more
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