Customer Support Manager

10 hours ago


Islamabad, Islamabad, Pakistan SOFT-TECH BPO (Pvt.) Ltd Full time
Customer Support Manager
SOFT-TECH BPO (Pvt.) Ltd, Pakistan

(Preferably for those candidates who are residing in Bahria Town or nearby areas.)

This is not a commission-based job; we are offering a monthly fixed salary.
The successful candidate will be responsible for providing customer service support.

- Very strong command of written and spoken English; additional language skills will be considered an advantage.
- Answer telephones and record orders with 100% accuracy.
- Make customer call backs.
- Use problem-solving skills to handle difficult or irate clients.
- Suggest alternatives to resolve customer complaints on a priority basis.
- Log complaints from customers.
- Educate customers about promotions and services.
- Convey customer feedback and suggestions to the Manager to offer services that exceed customer expectations.

A shortlist of candidates will be required to complete an assignment during the final interview to assess competency in English. The successful candidate will receive a competitive salary according to experience and qualifications. All applications will be treated in strictest confidence.

Job Specification


• Daily delivery of Company Customer Service Standards; building strong and trusted relationships.

• Assist clients with their inquiries, solve client queries, and retain their business while promoting a further range of products.

• Complete internal handover procedures for both new and existing clients.

• Proactive in enhancing Company Customer Service Standards.

• Previous experience required in a customer service role.

• Previous corporate administration experience required (strong knowledge of corporate incorporation documentation in various jurisdictions).

• Proactive with strong organizational skills.

• Excellent interpersonal skills and ability to work as part of a team.

• Excellent communication skills, highly motivated, and a strong team player with a positive approach to work.

• Professional and confident.

Outsourcing/Offshoring - Islamabad, Pakistan

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