
Customer Success Specialist
2 days ago
Key Responsibilities:
- Act as the primary point of contact for clients, ensuring their satisfaction and long-term success.
- Build and maintain strong client relationships to promote retention and loyalty.
- Monitor client engagement and product adoption, identifying opportunities to improve their experience.
- Collaborate with internal departments (Sales, Product, and Support) to resolve client issues and enhance service delivery.
- Utilize CRM tools (e.g., Salesforce, HubSpot) to manage client communication and track performance data.
- Provide regular performance reports and updates, aligning with client business goals.
- Identify upsell and cross-sell opportunities to help clients gain maximum value from our services.
- Conduct periodic business reviews and strategy discussions with clients.
Requirements:
- 2–3 years of experience in a SaaS environment, preferably with US-based clients.
- Strong communication skills in English (both written and verbal).
- Hands-on experience with CRM platforms like HubSpot, Salesforce, or similar.
- Excellent problem-solving abilities and strategic thinking.
- Strong interpersonal skills and the ability to build rapport both internally and externally.
- Bachelor's degree in business, Communications, or a related field (preferred).
- Prior experience working with US-based organizations is a strong plus.
Why Join Software Finder?
- Be part of a passionate team dedicated to helping businesses find the right software solutions.
- Work alongside leading experts in the SaaS industry.
- Grow your career in a fast-paced, innovative environment.
- Enjoy a supportive and collaborative work culture that values client success and employee development.
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