
IT Support SpecialistLahore
3 weeks ago
IT Support Specialists are responsible for analyzing, troubleshooting and evaluating technology issues. This role may support internal clients, helping to keep employees productive, or external customers of a company, helping them via the telephone or webchat.
Responsibilities And Duties
- Troubleshoot technological issues and solve problems quickly to ensure our business operations run smoothly
- Install all new technology for the company, including computer operating systems, software programs and applications, new desktops, and other computer hardware
- Perform regular maintenance for our phone systems, computer systems, computers, printers, network systems, and any other technical equipment
- Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently
- Ensure our computers are backed up so all files are saved in case the system crashes
- Run security checks on all of our systems to ensure we are protected from cybersecurity threats
Skills, Expertise, and Qualifications -
- Minimum Bachelor in computer science / Information technology
- 2 to 4 years of working experience
- Familiarity with multiple computer operating systems, such as Windows, Mac, and Linux operations
- General knowledge of troubleshooting Internet connectivity, phone systems, network systems, and other technological office equipment
- Able to create databases and utilize Excel spreadsheets at an advanced level
- Advanced proficiency in Microsoft Office
- Strong communication skills, organizational skills, and time management skills
- Excellent customer service skills and desire to help the company succeed
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