Tour Coordinator Role

2 days ago

Islamabad, Islamabad, Pakistan beBeeDispatch Full time 500,000 - 600,000
Dispatch Associate Job Description

This is a fantastic opportunity to join our team as a Dispatch Associate. As a key member of our operations team, you will play a crucial role in ensuring the smooth delivery of our tours across multiple cities.

Your primary responsibilities will include managing schedules, assigning guides and vehicles, responding to changes in real-time, and ensuring the daily tour calendar operates like clockwork.

Key Responsibilities:
  • Manage and maintain the daily tour schedule across multiple cities.
  • Assign guides based on availability, expertise, and product fit.
  • Coordinate vehicle dispatch and ensure appropriate allocation based on group size and tour type.
  • Confirm and communicate pick-up times, addresses, and timing expectations with guides.
  • Track tour availability in real time and update listings or internal tools accordingly.
Dispatch and Real-Time Support:
  • Respond quickly to same-day operational needs including cancellations, delays, and emergencies.
  • Provide on-the-ground support to tour guides and troubleshoot logistical issues.
  • Ensure all tours are staffed and ready before guest pickup time.
  • Monitor field performance and step in to recover service issues when necessary.
Cross-Functional Collaboration:
  • Partner with Guest Services and Guide Management to flag issues and improve daily delivery.
  • Use tools like the GOAT App and Discord to assign tasks, track progress, and communicate across teams.
  • Support Operations Managers with administrative duties such as reporting, data entry, and guide communication.
  • Play an active role in training new dispatchers as we scale into new markets.
Customer Experience and Quality Control:
  • Ensure the end-to-end guest experience is smooth by enforcing operational best practices.
  • Monitor service standards and follow up on guest or guide feedback.
  • Keep detailed documentation of schedules, changes, and post-shift recaps.
What You Bring:
  • A minimum of two years of experience in a dispatch, coordination, logistics, or customer-facing role preferably in tourism, transportation, or hospitality.
  • Strong communication and organizational skills.
  • The ability to manage multiple priorities with speed and accuracy.
  • Experience using Google Workspace, Excel, or dispatching tools.
  • Calm under pressure, resourceful, and solutions-oriented.
  • Working knowledge of North American geography and major attractions is a plus.
  • A willingness to work flexible hours including weekends and holidays.
Benefits:
  • Be part of a growing and innovative company shaping the future of experience-based travel.
  • A youthful and creative work culture with a flat structure and fast decision-making.
  • Direct exposure to leadership, real-time impact, and clear pathways for career growth.
  • The chance to shape the operations of a business that is expanding rapidly across North America.

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