executive business support

5 days ago

Islamabad, Islamabad, Pakistan Zong Business Solutions Full time

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Job Purpose:

Ensure that Customer Facilitation Processes being followed at CSCs and Franchises are compliant with PTA Regulations.

Job Responsibilities:
  • Monitoring of Biometric and Non-Biometric activities at Customer Service Centers and Franchises for Customer Facilitation.
  • Ensuring customer facilitation aligns with SOPs & guidelines shared by PTA.
  • Highlighting system loopholes and process gaps for risk mitigation.
  • Providing continuous input for re-engineering backend support processes and systems.
Eligibility Criteria (Education, Knowledge, Experience, Skills):Education:

Minimum Bachelor's Degree.

Work Experience:

At least 3-4 years in Sales & Distribution.

Skills - Generic:
  • Problem Solving
  • Analytical Skills
  • Attention to Detail
  • Process Compliance Management
Skills - Job Specific:
  • Understanding of PTA SOPs for Biometric and Non-Biometric Activities (e.g., SIM Replacement, Ownership Change, New SIM Activation).
  • Understanding of CRM Systems and Reports.
Seniority Level:

Mid-Senior Level

Employment Type:

Full-time

Job Function & Industry:
  • Administrative
  • Telecommunications

This job posting is active.

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