Customer Support Specialist

3 days ago


Karachi, Sindh, Pakistan beBeeCustomerSupport Full time 500,000 - 1,000,000
Job Overview

We are seeking a highly skilled and dedicated Customer Support Specialist to join our team. As a key member of our support team, you will play a vital role in delivering exceptional customer service and ensuring that our customers receive the highest level of support.

The ideal candidate will be a strong communicator with excellent problem-solving skills and a passion for providing outstanding customer experiences.

Key Responsibilities
  • Customer Service: Respond to customer inquiries in a timely and professional manner via phone, email, or chat.
  • Issue Resolution: Troubleshoot and resolve customer complaints in a fair and efficient manner.
  • Process Improvement: Develop and implement processes to improve customer satisfaction and reduce support queries.
Requirements
  • Education: Bachelor's degree or diploma in a related field such as business administration, communications, or customer service.
  • Skills: Excellent written and verbal communication skills, ability to work in a team environment, and proficiency in CRM systems.
  • Personal Qualities: Strong problem-solving skills, attention to detail, and a customer-centric approach.


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