Customer Support Specialist

2 weeks ago

Karachi, Sindh, Pakistan Softvira Pakistan Full time 300,000 - 600,000 per year

We're looking for a 
Customer Support Representative
 to deliver top-notch support to our clients. You'll handle inquiries, resolve issues, and act as the friendly, reliable voice of our company, ensuring a seamless experience in the financial services space.

Responsibilities:

  • Provide excellent customer support, addressing inquiries and resolving issues related to financial services.
  • Communicate with customers via phone, email, and chat.
  • Collaborate with cross-functional teams to ensure smooth resolution of customer concerns.
  • Maintain accurate and detailed records of all interactions in our CRM system.
  • Use MS Office applications (Word, Excel, Outlook) and Google Sheets/Docs for reporting and communication.
  • Identify opportunities for process improvements and contribute to enhancing support procedures.
  • Troubleshoot, escalate issues when needed, and follow up with customers to ensure satisfaction.
  • Maintain high-quality standards in all interactions and responses.

Requirements:

  • O / A Levels or a Bachelor's degree.
  • Proven experience in an international customer support role.
  • Exceptional written and verbal communication skills.
  • Tech-savvy with strong knowledge of Google Sheets, Docs, and MS Office.
  • Familiarity with chatbots and digital customer support tools.
  • Strong problem-solving skills with a customer-first approach.
  • Ability to work independently and collaboratively in a fast-paced environment.

What We Offer:

  • Competitive salary and benefits package.
  • Paid time off and holidays.
  • Continuous training and career development.
  • Opportunities for growth within the company.
  • A supportive team culture where your contributions matter.

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