Head of Quality Assurance

4 weeks ago

Islamabad, Islamabad, Pakistan Parhlo Full time

The Head of QA/QC is responsible for establishing and maintaining the highest standards of quality across all products and processes. This leadership role oversees both Quality Assurance (process-oriented) and Quality Control (product-oriented) functions to ensure compliance with industry regulations, customer requirements, and continuous improvement initiatives.

Key Responsibilities:

1. Quality Strategy & Leadership:

  • Develop and implement the organization's quality management strategy aligned with business objectives
  • Lead and mentor the QA/QC team, fostering a culture of quality excellence
  • Establish quality KPIs and report to senior management on performance metrics

2. Quality Systems & Compliance:

  • Maintain and improve the Quality Management System (QMS) in compliance with ISO 9001, GMP, or other relevant standards
  • Ensure adherence to regulatory requirements (FDA, CE, OSHA, etc. as applicable)
  • Oversee document control including SOPs, work instructions, and quality manuals

3. Process Improvement:

  • Implement Lean/Six Sigma methodologies to reduce defects and improve efficiency
  • Lead root cause analysis and corrective/preventive actions (CAPA)
  • Drive continuous improvement initiatives across all departments

4. Product Quality Oversight:

  • Establish quality control procedures for incoming, in-process, and final inspection
  • Manage non-conformance processes including quarantine and disposition
  • Oversee testing protocols and laboratory operations (if applicable)

5. Supplier & Customer Quality:

  • Manage supplier quality through audits and performance monitoring
  • Handle customer quality complaints and warranty claims
  • Conduct quality audits (internal, supplier, and customer)
  • Qualifications & Requirements Education & Experience
  • Bachelor's degree in Engineering, Quality Management, or related technical field
  • 10+ years in QA/QC roles with 5+ years in leadership positions
  • Experience in [specify industry: manufacturing, pharma, construction, etc.]

Technical Skills:

  • Expert knowledge of quality standards (ISO 9001, AS9100, IATF 16949, etc.)
  • Proficiency in quality tools (FMEA, SPC, Control Plans, MSA)
  • Experience with quality testing equipment and methodologies

Certifications (Preferred):

  • Certified Quality Manager (CQM)
  • Six Sigma Black Belt
  • Lead Auditor certification

Soft Skills:

  • Strong leadership and team management abilities
  • Excellent problem-solving and decision-making skills
  • Effective communication with all organizational levels

Skills:

ISO9001 Auditor, SPC, ISO 9001,

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