Customer Service Engineer

5 days ago


Lahore, Punjab, Pakistan Taar Consulting Pakistan Full time

This is a full-time on-site role for a Customer Service Engineer at Taar Consulting Pakistan in Lahore. The Customer Service Engineer will be responsible for ensuring customer satisfaction, providing remote technical support in English, troubleshooting issues, and providing effective resolutions.

Qualifications

  • Retail Pro v9 and/or Prism technical skill set is required
  • If not certified in Retail Pro, the company will enroll you in a certification program
  • Technical support experience with tier-1 POS systems like Retail Pro or MS Dynamics AX is essential
  • Proficiency in Windows 10 and general IT troubleshooting skills is essential
  • Clear spoken English and comprehension skills are essential
  • Customer satisfaction and support skills
  • Strong troubleshooting and problem-solving capabilities
  • Ability to work well under pressure
  • Bachelor's degree in Computer Science, IT, or a relevant field
  • Flexibility to work 24/7 in rotation
Seniority level
  • Entry level
Employment type
  • Full-time
Industries
  • IT Services and IT Consulting

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