Public Safety Liaison Manager

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region's best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About the team

The Global Public Safety Liaison team consists of highly motivated professionals responsible for interactions with law enforcement and public safety agencies. We are committed to safety and privacy and constantly seek to build trust within our law enforcement and public health communities.

About the Role

The Public Safety Liaison Manager (PSLM) based in Pakistan, Karachi, assists the regional public safety liaison senior manager in fostering relationships with law enforcement and public safety officials, as well as developing collaborative strategies that prioritize safety, privacy, and transparency. The PSLM supports police investigation teams during critical incidents and advises the business on effective partnerships with the law enforcement to enhance community safety and protect users' privacy. This is a highly dynamic role involving both routine and ad-hoc responsibilities and therefore, we are looking for a highly motivated, detail-oriented individual with a strong work ethic to join our team with focus on safety and privacy.

Key Responsibilities:

• Assist the Senior Public Safety Liaison Manager in liaising with law enforcement and public safety leaders to promote a positive, open, and collaborative relationship;
• Ensure platform safety by effectively responding to incidents and providing direct support for complex or critical situations;
• Guide law enforcement on supporting investigations in a legal and ethical manner;
• Work internally and cross-functionally to identify actions that reduce risks and minimize threats to our people and locations;
• Identify, escalate, and respond to emergencies that impact our platform, people, locations and communities quickly and effectively.
• Produce accurate and timely incident updates, post-incident reports, and briefing notes for escalation;
• Advocate for the protection and privacy of users' and other parties' data at all times.
• Be flexible and ready to work weekends and public holidays when needed in responding in an emergency situation.
• Travel as necessary across the country for face-to-face engagements, and training sessions;

What you'll need

• Over 8-10 years of experience with a law enforcement agency.
• Comfortable engaging with Law Enforcement and Public Safety officials at all levels within a high pressure and rapidly evolving environment.
• Proficient in presenting findings both orally and in writing.
• Skilled in various computer systems and internet technologies (Mac, Google, online research, etc.).
• Willingness to travel within the country as required and upon request.
• Flexible and able to work non-traditional hours on short notice.
• Proven ability to build strong relationships with internal and external stakeholders.
• Ability to work in a fast-paced environment and effectively adapt to daily challenges.

What we'll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

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