Customer Support Specialist

2 days ago

Lahore, Punjab, Pakistan Mindbridge Part time

We are Pakistan's largest English language-based outsourcing company and specialize in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue solidifying ourselves as our country's industry leader.

The Job

Are you looking for a flexible job to balance your studies, personal commitments, or simply earn extra income? Join our dynamic team and take the first step toward a rewarding career in the BPO industry

Get Hired Faster – Walk-In Interviews Open Now

Looking to kickstart your career without the wait? We've got you covered

For the quickest response and a fast-track hiring process, visit our office for walk-in interviews. Just bring your:

  • Original CNIC
  • Updated CV

When: Monday to Saturday, 11:00 AM - 6:00 PM

Don't miss this chance to secure your dream job quickly Walk in and walk out with an offer

What we offer:

  • Salary package: PKR 40,000
  • Shift Duration: 4 hours only
  • No prior experience required
  • No sales or monthly targets
  • Medical Insurance
  • Leave Encashment
  • State-of-the-art infrastructure
  • Employee engagement & appreciation programs

Responsibilities:

  • Manage incoming chats/calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Qualifications

  • A-Levels/Intermediate
  • Natural instinct to empathize with users
  • Excellent verbal and written communication skills
  • Native or bilingual spoken and written English skills
  • Detail-oriented

We pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service, Analyst, and Product Management

Industries

Outsourcing and Offshoring Consulting

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