Technical Service Specialist

3 weeks ago

Islamabad, Islamabad, Pakistan ibexl Full time
Job Overview

We are seeking a highly skilled and detail-oriented Tier 2 Support Representative to join our growing support team. This role is ideal for someone with experience handling escalated and technically complex customer issues, particularly those involving API workflows and backend processes. The ideal candidate will serve as a bridge between the frontline support team and engineering, ensuring timely and effective resolution of advanced support tickets.

Job Description
  • Handle escalated support tickets from Tier 1 related to complex product, system, or
  • integration issue
  • Diagnose, troubleshoot, and resolve technical issues involving APIs, data integrations, and system workflows Collaborate with Tier 3 (Engineering, Product, and DevOps teams) to address bugs, product limitations, or deep technical issues
  • Document solutions, create internal knowledge base articles, and contribute to improving support processes
  • Analyze recurring issues and propose process or product improvements.
  • Assist in onboarding and training Tier 1 reps on common escalation patterns and technical workflows
  • Maintain clear communication with customers during the troubleshooting and resolution process
  • Participate in weekly reviews of escalated cases and contribute to continuous improvement of the support pipeline

Job Specifications
  • Bachelors Degree
  • 2–4 years of experience in a Tier 2 or Technical Support role, preferably in a SaaS or technology-driven environment
  • Proven experience managing customer escalations and resolving complex issues
  • Strong understanding of APIs (REST, JSON, webhooks) and experience with API testing tools (e.g., Postman)
  • Familiarity with backend systems, system logs, and general troubleshooting methodologies
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving abilities
  • Ability to work independently while collaborating across cross-functional teams
  • Basic understanding of scripting or coding (JavaScript, Python, or similar)
  • Experience with CRM and support ticketing systems (e.g., Salesforce, Jira, Confluence)
  • Exposure to tools like Git, SQL, or cloud platforms (AWS, GCP) is a plus
  • Prior experience in support for platforms with integration or automation workflows

Perks & Benefits

Medical Insurance

Permanent Employment Status

Provident Fund

Internal Job Opportunities

Annual Leaves

Leaves Encashment

Referral Bonus

Company Pick & Drop
#J-18808-Ljbffr

  • Technical Services Specialist

    4 weeks ago

    Islamabad, Islamabad, Pakistan ibex. Pakistan Full time

    The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The Support will also be assisting customers with other queries/concerns...

  • Technical Support Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBeeTechnical Full time 1,000,000 - 1,200,000

    Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support group, you will be responsible for providing timely and effective solutions to customer-reported issues.The ideal candidate will possess excellent problem-solving skills, strong analytical thinking, and the...

  • Technical Support Specialist

    4 weeks ago

    Islamabad, Islamabad, Pakistan Motive Full time

    As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive's support processes and work with our team to develop and scale the Technical Support function. As...

  • Technical Services Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan UNAVAILABLE Full time

    OverviewWe are seeking a highly skilled and detail-oriented Tier 2 Support Representative to join our growing support team. This role is ideal for someone with experience handling escalated and technically complex customer issues, particularly those involving API workflows and backend processes. The ideal candidate will serve as a bridge between the...

  • Expert Technical Support Specialist

    1 week ago

    Islamabad, Islamabad, Pakistan beBeeSupport Full time 1,000,000 - 1,500,000

    Technical Support SpecialistThis role focuses on delivering expert technical support to customers worldwide. The ideal candidate will have in-depth knowledge of web infrastructure, Linux systems, network security, CDN, and WAF.Responsibilities:Provide top-tier technical assistance to clients via email and ticketing systems in both English and German.Analyze...

  • Service Delivery Specialist

    1 week ago

    Islamabad, Islamabad, Pakistan beBeeDelivery Full time 8,000,000 - 15,000,000

    Executive DT - Service Delivery SpecialistA successful Executive DT will act as a key stakeholder in software product development, collaborating closely with cross-functional teams to ensure the output aligns with expectations and requirements.Key Responsibilities:Conduct business-related requirement analysis in coordination with business usersCollaborate...

  • Technical Pre-Sales Specialist

    3 weeks ago

    Islamabad, Islamabad, Pakistan Softech Systems (Pvt.) Limited Full time

    Location: IslamabadType:On-SiteCompany OverviewJoin a dynamic software company at the forefront of innovation in the telecom space, offering cutting-edge solutions across OSS, BSS, CRM, Provisioning, Billing, Franchise Management, Internet TV, VoIP, Fiber-to-the-Home (FTTH), and bandwidth services for both corporate and consumer segments.Role OverviewAs a...

  • Technical SEO

    3 weeks ago

    Islamabad, Islamabad, Pakistan 7th Sky Softwares (Pvt) Ltd Full time

    Technical SEO & Digital Marketing SpecialistTechnical SEO & Digital Marketing SpecialistGet AI-powered advice on this job and more exclusive features.7th Sky Software is looking for a talented and detail-oriented Technical SEO & Digital Marketing Specialist to join our growing team. You'll play a key role in optimizing our website for search engines, leading...

  • Technical Recruitment Professional

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBeeTalent Full time 800,000 - 1,200,000

    Technical Talent Acquisition SpecialistWe are seeking a highly skilled Technical Talent Acquisition Specialist to join our team. This individual will be responsible for identifying, engaging, and securing top-tier technical talent to meet our business needs.Key Responsibilities:Manage the full recruitment lifecycle for technical roles, including sourcing,...

  • Technical Writer Required

    4 weeks ago

    Islamabad, Islamabad, Pakistan AXA Business Technologies Full time

    1 week ago Be among the first 25 applicantsDirect message the job poster from AXA Business Technologies-Human Resource Officer-@ AKSA-SDS / AXA Business Technologies || Technical Recruitment || Resource Augmentation for JazzCash, EasyPaisa, KOMATSU…AKSA WE ARE HIRING Technical WriterWork Experience: 1 – 2 Years Qualification Required: BS–CS / SE / IT...