Facilities Supervisor

Lahore - Punjab - Pakistan

About Us

CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. CBRE is the place where talented people who want to do impactful work can realize potential in every dimension.

CBRE Global Workplace Solutions (GWS)

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building.

Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services.

Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

The Opportunity

• To be responsible for all the health and safety compliance onsite, including that of third-party services providers and maintenance records.
• To act as the expert for all hard and soft services as applicable
• Develop and manage annual operating budgets, ensuring adherence to financial targets.
• Conduct regular inspections of properties to identify areas for improvement and ensure adherence to quality standards.
• Implement and monitor preventive maintenance programs to enhance property longevity and performance.
• Serve as the primary point of contact for client inquiries and concerns, addressing issues in a timely and professional manner.
• Reviews and monitors all aspects of service delivery against agreed KPIs, SLA, budget constraints and agreed processes. Ensure the required standards are maintained and constantly improved for the site.
• To compile and maintain all required management information/records relating to company, health and safety and other related records. This includes asset register, emergency plans, weekly utilization reports and all other operations related reports.
• To oversee and manage all CAFM activities relevant to the sites.
• To ensure fire and other evacuation drills are carried out on a regular basis in accordance with the health and safety requirements. This includes ensuring the emergency plan and related site maps are continually updated.
• To support project/work programs on site, acting as the liaison point for all parties involved
• Identifies opportunities to strategically enhance the contract to deliver increased turnover and profitability, through the addition of supplementary services, identifying and following through on Extra Works, Capex, Real Estate and Project opportunities.
• Act as the local point of contact/liaison for external contractors and consultants, monitor contractors' on-site activities and report on inappropriate Health and safety arrangements.
• Preparing and reporting the gaps identified in day-to-day operational activities to the RFM.
• Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and 'dark green' customer satisfaction feedback.
• Playing a pivotal role in creating a welcoming and efficient environment for GE employees and visitors by managing all the reception duties like courier management, welcoming visitors, answering phone calls , handling visitors access cards, events management, ..etc.
• Raise all vendors' Pos and track their invoices through monthly Statement of Account reports.
• Supervision of 3rd party Runner, Office boys and Janitors
  
  

Supervisory Responsibilities

This role is individual contributor without direct report, supervision required for 3rd party resources

Qualifications

• Masters/ Bachelors degree level or equivalent – Technical qualification preferred.
• Previous facilities management experience within a multi let property environment. This includes Line Management responsibility for Company personnel and contractors and management service agreements as applicable.
• Excellent customer service, interpersonal and communication skills
• IT literate, together with an understanding and experience of industry specific IT Applications
• High degree and knowledge reference of Health and Safety legislation
• Analytical skills
• Ability to work within a team and on own initiative and within a pressurized environment with excellent organizational and planning skills.
  
  

Education And Experience

• 3 – 5 years of Administrative or facility experience with on-hand knowledge on managing customer relationship.
  
  

Communication Skills

• Ability to comprehend, analyze, and interpret the most complex business documents.
• Ability to respond effectively to the most sensitive issues.
• Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key stakeholders, top management, and client groups to take desired action
• Comfortable meeting and engaging with new people
• Ability to assess circumstances, empathize and offer help
• Utilize a high level of attention to detail as well as strong interpersonal skills
• Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.
  
  

Knowledge

• Understanding of the FM business and customer-facing environments.
• Understands the requirements of operating in a contract environment.
• Must have some financial knowledge and understanding of financial models (Budgeting, spend reconciliation, budget planning and mapping)
• Administrative skills in managing facility related activities covering technical services and non-technical services
• Ability to comprehend, analyze, and interpret complex documents.
• People management to facilitate the client and CBRE team
  
  

Reasoning Ability

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

Other Skills And/or Abilities

• Ability to comprehend, analyze, and interpret various types of business documents.
• Ability to write reports, manuals, speeches, and articles in a pre-designed style and format.
• Ability to effectively respond to complex inquiries or complaints from clients, co-workers, supervisor, and/or management.
• Ability to present information to an internal department and/or large groups of employees.
• Excellent client relationship skills
• Excellent accuracy and attention to detail
• Numerical skills
• Good oral and written communication skills
• Team player /management skills
• Strong organizational skills
• PC literacy is essential;
• Fluency in English is essential as this is the business language across the Global Corporate Services division of the CBRE Group and client organizations.
• Intermediate skills with Microsoft Office Suite.
  
  

Safety

• Complete at a satisfactory level all required and assigned HSE training
• Follow all activity policies and procedures, including all HSE related requirements at all times
• Participate in all HSE related programs and activities as required, including incident investigations, inspections, auditing and assessment, etc.
• Report any condition which you feel could result in an accident or injury and/or stop work if required
• Demonstrable Health & Safety knowledge and/or experience
  
  

So, what's in it for you?

• Autonomy in Work - We support and reward creators and doers, encourage innovation and an entrepreneurial mind-set.
• Multi-Dimensional Growth - You will have the resources and developmental opportunities to succeed and the space and mobility to chart your own course.
• Talented High Performers - You will have the opportunity to work with some of the most talented people in our industry, tackling our clients most complex challenges.
• Values deeply ingrained - You'll experience a culture grounded in our values of respect, integrity, service and excellence (RISE).
• lnclusivity and Accessibility - We enable, value and embrace diverse perspectives across many dimensions.
• Safety and Well-Being - You'll be provided with the work environment, resources and tools to feel like your most productive self and offered support for your total wellbeing.
  
  

If the above interests you, we would love to hear from you

Our ambitious growth plan creates the space for dynamic colleagues to build non-linear career paths.

We share a commitment to excellence and believe the best work happens in connected communities where respect for each other is foundational.

Our collaborative culture is built on our shared values - respect, integrity, service, and excellence - and we value the diverse perspectives, backgrounds, and skillsets of our people.

At CBRE, you have the opportunity to chart your own course and realize your full potential.

Service line: GWS Segment
#J-18808-Ljbffr

---