
Sea Logistics Sales Representative FS-VS
4 weeks ago
You will be joining our Customer Care Team to add your expertise and skills to the delivery of customer excellence.
Your RoleYou will focus on developing and diversifying business in line with financial and volume targets. You will do this by working with a variety of internal and external stakeholders while focusing on the following key objectives:
- To own, monitor, and drive all sales activities for customers within your control, ensuring prospects are identified, qualified, and nurtured through the sales pipeline to close profitable and sustainable customer deals.
- To align your sales efforts with Customer Care Location (CCL) Managers, Pricing, and Sea Logistics Business Development teams, including pricing decisions.
- To monitor competition by gathering current marketplace information on pricing and products.
- To report customer feedback to the CCL team, supporting resolutions as required.
- To align with CCL colleagues when onboarding new customers.
- To maintain and update the most relevant customer information in internal systems.
- To regularly review customer portfolios with the CCL Managers and team.
- To focus on customer engagement, satisfaction, retention, and reactivation through high levels of service quality in close collaboration with the CCL.
Start your day reviewing market trends, challenges, and opportunities to ensure you are attracting and pursuing customer opportunities with competitive proposals to optimize revenue for the company. Then, place strong focus on market penetration through sales leads and business development strategies to ensure the capture of new customers. Next, engage with pricing and business development teams to ensure smooth cross-functional collaboration. Finally, focus on evolving our people, customers, and carrier partners, forming trust and deeper relationships to establish a sustainable business and network.
Your Skills and ExperiencesYour strong focus on customer and stakeholder relationships along with your strong time management will be key to your success.
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