Group Director SME Plng, Ops

ARE YOU READY TO RISE WITH PTCL GROUP

With our unwavering #ReadyToRise mindset, we have been recognized as an award-winning BEST PLACE TO WORK in the Telecom and Technology sector in Pakistan.

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability.

PTCL Group Vision & Values:

With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:

• Be Resilient
• Think Big
• Win Every Battle
• Value Success

IN THIS ROLE YOU WILL

This position is responsible for SME Planning, Base Portfolio Management and channel support operations to meet revenue targets & goals assigned to SME Solutions Vertical. This position is also responsible for SME product operations including ISPaaS, alternate channel enablement and customer value management.

HOW CAN YOU EXPRESS YOUR TALENT

• Design and execute actionable plans aligned with SME strategy to achieve the objectives assigned to SME vertical, ensuring all initiatives directly contribute to overarching business goals.
• Forecast and monitor the performance of channels, products, and projects against strategic targets, using data-driven insights to enable timely, informed decision-making.
• Monitor base portfolio and associated KPIs (e.g., quality of sale, KYC, seasonality impact, survival staircase, churn rate, bad debt etc.) to design and implement different strategies for optimizing base revenue.
• Design and execute different cross/up selling strategies on base portfolio to maximize customer lifetime value, ARPUs, ARPAs, customer loyalty and margins.
• Oversee the design, development, and enhancement of SME-focused products/services. Collaborate with Product Management, Product, and Tech to ensure solutions meet SME requirements.
• Proactively identify execution gaps in SME strategic projects and implement corrective measures, ensuring timely delivery, alignment with business objectives, and measurable success outcomes.
• Effectively manage the SME OPEX budget to maintain financial discipline, ensuring contribution margins remain within approved thresholds and operational efficiency is sustained.
• Ensure customer satisfaction by monitoring and managing processes related to customer onboarding.
• Secure cross-functional alignment to design and implement standardized processes, SLAs, KPIs, and turnaround times (TATs) aimed at delivering prioritized Mean Time to Provision (MTTP) and Mean Time to Resolve (MTTR) for SME customers.
• Empower management, sales leadership and alternate channel partners with timely, actionable, and role-specific performance reporting, through the development of tailored dashboards and scorecards that support informed decision-making.

WHAT YOU NEED TO BE SUCCESSFUL

Qualification

• HEC recognized degree from a reputable university in IT/CS/Telecom/Electrical Engineering

Experience:

• 5 Years' experience in relevant field on a senior role with at least 10 year overall experience

Technical Competency:

• Business Case/ROI Modeling
• Budgeting & Forecasting
• Business Process Automation

PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.

#ExpressYourTalent #ReadyToRise #TayyarHo