
Customer Sales Support Representative
2 weeks ago
Job Description: Customer Sales Support Representative
Position: Customer Sales Support Representative
Location: [Lahore/Onsite]
Company: [Nestors Global Pvt. Ltd]
About Us:
Nestors Global is a leading writing services company dedicated to providing high-quality content solutions to a diverse range of clients. We specialize in delivering professional writing services, including academic writing, business content, creative writing, and more. We are looking for a dedicated and motivated Customer Sales Support Representative to join our team.
Position Overview:
The Customer Sales Support Representative will be responsible for providing exceptional customer service and sales support to clients seeking our writing services. The ideal candidate will be proactive communicator with a passion for helping clients achieve their goals through our offerings. This role involves handling inquiries, providing product information, guiding clients through the sales process, and ensuring a seamless customer experience.
Key Responsibilities:
· Client Interaction: Respond to customer inquiries via phone, email, and chat, providing detailed information about our writing services and offerings.
· Sales Support: Assist clients in selecting the right services based on their needs, explaining our service packages, pricing, and delivery timelines.
· Order Processing: Guide clients through the order placement process, ensuring all details are captured accurately and orders are processed efficiently.
· Customer Relationship Management: Build and maintain strong relationships with clients, offering follow-up support and addressing any concerns or issues that arise.
· Problem Resolution: Handle customer complaints and issues professionally, providing timely resolutions and maintaining a high level of customer satisfaction.
· Team Collaboration: Work closely with the sales, writing, and marketing teams to ensure a cohesive approach to customer service and sales support.
· Data Management: Maintain accurate records of customer interactions and transactions, updating CRM systems as needed.
· Feedback Collection: Gather and relay customer feedback to the team to help improve our services and customer experience.
Qualifications:
Proven experience in a customer service or sales support role, preferably in a writing services or related industry.
· Excellent communication skills, both written and verbal.
· Strong problem-solving skills and the ability to handle challenging situations with a positive attitude.
· Familiarity with CRM software and order processing systems is a plus.
· Ability to work independently and as part of a team in a fast-paced environment.
· Strong organizational skills and attention to detail.
· Strong British English Accent.
Why Join Us?
· Opportunity to work with a dynamic and growing team in a leading writing services company.
· Competitive salary and benefits package.
· Professional development opportunities and career growth.
· A supportive and collaborative work environment.
If you are a proactive, customer-focused individual with a passion for sales support and writing services, we encourage you to apply
To Apply:
Please submit your resume at or whats app
Job Type: Full-time
Pay: Rs80, Rs150,000.00 per month
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