Ticket Resolution Specialist

2 weeks ago

Saddar Town, Pakistan beBeeTicketResolution Full time 5,000,000 - 8,500,000
Job Title:

Ticket Resolution Specialist

This role involves handling customer inquiries, resolving issues, and ensuring exceptional support to patients and internal stakeholders.

  • Process patient orders, update information, and provide order status updates in a timely manner.
  • Address patient concerns related to billing, tracking, returns, and insurance coverage, providing effective solutions and follow-up on outstanding cases.
  • Collaborate with internal departments to assist patients with additional support needs, ensuring seamless communication and resolution of issues.

The ideal candidate will possess excellent communication skills, attention to detail, and a commitment to delivering prompt and professional support to patients.

Key Responsibilities:
  • Maintain strong follow-up on all open cases, tracking progress and ensuring no patient inquiries or issues are overlooked or unresolved.
  • Document all patient interactions, resolutions, and internal communications accurately in our customer support systems.
  • Stay up-to-date on product knowledge, company policies, and industry regulations to provide accurate and informed support to patients and stakeholders.
Requirements:

This role requires previous experience in customer support, ticket handling, or a related field, preferably in a healthcare or pharmaceutical environment.

  • Excellent communication skills, both verbal and written, with the ability to communicate effectively with patients, insurance companies, and internal teams.
  • Strong organizational skills and attention to detail, with the ability to multitask and prioritize workload effectively.
  • Proficiency in using customer support software, ticketing systems, and Microsoft Office applications.

Patient-focused professionals can thrive in this supportive environment where teamwork and dedication drive results.

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