Service Delivery Lead

4 weeks ago

Islamabad, Islamabad, Pakistan iENGINEERING Corporation Full time

Islamabad, Pakistan | Posted on 05/27/2025

To support our mission of delivering high-quality AI services to revolutionize the way American transportation authorities manage and maintain US road infrastructure, we're seeking an outstanding Service Delivery Lead with a strong background in managing large and diverse teams for our product and service line, "Transconomy". As the Service Delivery Lead, you will manage, mentor, and drive our service delivery team, which includes data analysts and data technicians, while collaborating with internal stakeholders.

Requirements

What you'll be doing:

  • Interact with stakeholders to understand project requirements and develop project plans and schedules accordingly.
  • Manage the service delivery pipeline, including project initiation, documentation, quality control, and delivery.
  • Lead service delivery activities to ensure all client requirements are met, including resource management, scheduling, and quality assurance.
  • Develop detailed documents such as pipeline specifications, quality control guidelines, and project reports. Assist in creating proposals, business plans, and requirement specifications.
  • Liaise with the technology team to provide insights into resource availability and technology needs for the service pipeline.
  • Implement a structured project management approach to ensure quality, budget, and schedule adherence.
  • Provide stakeholders with updates on project status, challenges, and schedules.
  • Ensure compliance with ISO standards and CMMI process guidelines.

What you'll bring:

  • Bachelor's degree in Engineering or Computer Science; US graduates and Master's degree holders preferred.
  • At least 6 years of experience in service delivery, with a proven track record, especially in AI-based technology solutions.
  • Ability to develop structured service delivery management strategies through effective project coordination and planning.
  • Strong attention to detail and a passion for high-quality service delivery.
  • Proficiency in project management tools such as Monday.com, Jira, or Asana.
  • Effective communication skills, both oral and written.

What we offer:

  • Opportunity to contribute to Vision Zero, making roads safer and saving lives.
  • Impact on the success of our growing startup within iENGINEERING.
  • Stability of an established company combined with the dynamism of a startup.
  • Autonomous, empowering work culture with high levels of freedom.
  • Office located in Blue Area, Islamabad.
  • Competitive salary package.
  • 20 days of annual leave, sick leave, and gazetted holidays.

A little about us:

Transconomy, supported by iENGINEERING, aims to revolutionize road asset management by providing accurate, up-to-date road data to authorities, aiding in safer road maintenance and accident reduction. Our mission aligns with our passion for Vision Zero.

iENGINEERING is an equal opportunity employer committed to diversity and merit-based employment, regardless of sex, race, religion, or disability.

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