Customer Support

4 weeks ago

Lahore, Punjab, Pakistan Zameen Group Full time

Job Brief:

The candidate will ensure that the collections are made on due installments within specified timelines. He/She will also be responsible to answer customers queries received through different channels and update customer's payment records in CRM.

Job Responsibilities:

  • To keep track of due installments on monthly basis and ensure payments are made in a timely manner.
    • To ensure that the assigned monthly recovery targets are achieved regularly.
    • Maintaining contact with customers through Calls/SMS/WhatsApp and Email.
    • Working closely with Finance to verify all the transactions and issue Developer's receipts to customers.
      • Updating account statements on regular basis and sharing with relevant customers.
      • Monitoring default at unit level and sending reminder letters and legal notices.
      • Regularly sharing construction updates to customers through Email & WhatsApp.
      • Physical meetings with customers at Developer's office as and when required.

Job Requirements:

  • Qualifications: Minimum Bachelors in Business.
  • English language proficiency is a must.
  • Experience: Fresh to 2 Years of experience.
  • Location: Gulberg, Lahore
  • Should be acquainted with Microsoft Office Suite, Email & Internet.
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