Complaints Services Officer

1 week ago


Karachi, Sindh, Pakistan Adamjee Life Full time

Register all new cases in the task management system received through different mediums.

Follow up and correspond with clients via call and messages, gather requirements from them, and coordinate with internal departments for standard procedures.

Conduct negotiation and confrontation calls with clients.

Attend walk-in clients and address their grievances, providing possible resolutions.

Serve as the focal person from the team to stay in touch with customers and negotiate with them both via calls and in person.

Draft basic policy-related letters and be responsible for scanning and dispatching them.

Must have a strong proficiency in MS Office.

Handle retrievals by sending all PDF files of email trails to be uploaded on DMS (in sequence) as part of complaint cases to the dispatch unit.

Competencies: Proficiency in MS Office, Time Management, Problem Solving, Adaptability & Flexibility, and Strong Coordination & Communication Skills.

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