Complaint Resolution Specialist

Complaint Resolution SpecialistWe are seeking an experienced specialist to lead our complaint resolution efforts.Responsibilities:Develop and implement strategies to improve complaint resolution rates, ensuring high levels of customer satisfaction.Analyze and resolve complex complaints, utilizing expertise in regulatory compliance and management.Collaborate...

Job SummaryThe role of Customer Resolution Advisor is pivotal in managing customer complaints effectively and efficiently.Our ideal candidate should possess excellent communication skills, both verbal and written, to ensure seamless resolution of issues.Responsibilities:Customer Service Support: Provide timely assistance to customers through various...

Role Overview:This role is a key position within the organization, responsible for managing high-severity complaints received from regulators, the Banking Ombudsman, and top-level escalations. The incumbent will ensure timely and comprehensive responses that are compliant with regulatory expectations and internal policies.Main Responsibilities:Direct and...

Job Title: Client Resolution SpecialistKey ResponsibilitiesWe are seeking a proactive individual to manage the resolution of customer complaints in a timely manner. The ideal candidate will possess excellent communication skills and be able to work effectively with customers to resolve issues.RequirementsCommunication Skills:Fine-tuned verbal and written...

Job SummaryThis role is responsible for ensuring effective communication and resolution of customer issues in accordance with Department Operating Instructions and guidelines.The position involves managing relationships between correspondents, internal stakeholders, and customers, while maintaining strict compliance with regulatory standards and Service...

Job DescriptionWe are seeking a skilled Complaint Coordinator to join our team. In this role, you will be responsible for receiving and coordinating with customers to resolve their complaints in a timely manner.Key ResponsibilitiesGather information from customers regarding their complaints.Form teams to investigate and resolve customer complaints.Ensure...

Job Title: Conflict Resolution ExpertA leading organization is seeking a highly skilled Conflict Resolution Expert to join their team. The successful candidate will be responsible for investigating employee complaints, reviewing employment relations legislation, and working with management to develop strategies for recruitment, remuneration, learning...

Our ideal candidate will possess strong communication and problem-solving skills to effectively manage customer complaints.We are seeking a skilled professional to register new cases in our task management system, gather requirements from clients, and coordinate with internal departments for standard procedures.The successful candidate will be responsible...

Register all new cases in the task management system received through different mediums.Follow up and correspond with clients via call and messages, gather requirements from them, and coordinate with internal departments for standard procedures.Conduct negotiation and confrontation calls with clients.Attend walk-in clients and address their grievances,...

Job Description:To be an effective communicator and to manage the resolution of complaints in a timely manner and within given timescales. Principles of good customer service.We are looking for a young talent to join our team in a position with no previous experience. If you are proactive and want to learn, contact usRequirements:Willingness to learn and...