Customer Success Specialist

2 weeks ago


Islamabad, Islamabad, Pakistan ibexl Full time
Job Overview

ibex. Pakistan is looking for a Customer Success Specialist for the Voice Program within the Operations department. The role involves assisting our U.S.-based clients' customers with queries and concerns, providing accurate resolutions via calls. We value personality, passion, and work ethic, and a sense of humor is a plus.

Job Description
  • Deliver exceptional customer experience aligned with performance objectives and our client's core values.
  • Assist customers with purchases made through the e-commerce website.
  • Show genuine interest in customers by communicating courteously, attentively, and maintaining a friendly, caring image.
  • Provide alternatives for unavailable products/items on the website.
  • Follow standard processes and procedures to ensure proper resolution of issues.
  • Stay updated with system information, process changes, and upcoming updates.
Job Specifications
  • O Levels/Intermediate or higher qualification.
  • Excellent written and verbal English communication skills.
  • Proficiency in MS Office, especially MS Excel and MS Word.
Why Join Us?

We offer a supportive environment where you can give your best and enhance your skills. We value empathy, a good sense of humor, and clear communication. You should be able to convey messages effectively in friendly, jargon-free language, with a U.S. or UK accent preferred.

Desired Skills
  • Critical Thinking
  • Time Management
  • Customer Focus
  • Organizational Skills
  • Priority Management
  • Problem Solving
  • Professional Composure
What to Expect After Applying

Once you apply, relax while we review your application. You will hear from us within 3 working days via phone for an initial screening. Good luck

Perks & Benefits
  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund
  • Internal Job Opportunities
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus
  • Company Pick & Drop
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