
Customer Success Specialist
2 weeks ago
ibex. Pakistan is looking for a Customer Success Specialist for the Voice Program within the Operations department. The role involves assisting our U.S.-based clients' customers with queries and concerns, providing accurate resolutions via calls. We value personality, passion, and work ethic, and a sense of humor is a plus.
Job Description- Deliver exceptional customer experience aligned with performance objectives and our client's core values.
- Assist customers with purchases made through the e-commerce website.
- Show genuine interest in customers by communicating courteously, attentively, and maintaining a friendly, caring image.
- Provide alternatives for unavailable products/items on the website.
- Follow standard processes and procedures to ensure proper resolution of issues.
- Stay updated with system information, process changes, and upcoming updates.
- O Levels/Intermediate or higher qualification.
- Excellent written and verbal English communication skills.
- Proficiency in MS Office, especially MS Excel and MS Word.
We offer a supportive environment where you can give your best and enhance your skills. We value empathy, a good sense of humor, and clear communication. You should be able to convey messages effectively in friendly, jargon-free language, with a U.S. or UK accent preferred.
Desired Skills- Critical Thinking
- Time Management
- Customer Focus
- Organizational Skills
- Priority Management
- Problem Solving
- Professional Composure
Once you apply, relax while we review your application. You will hear from us within 3 working days via phone for an initial screening. Good luck
Perks & Benefits- Medical Insurance
- Permanent Employment Status
- Provident Fund
- Internal Job Opportunities
- Annual Leaves
- Leaves Encashment
- Referral Bonus
- Company Pick & Drop
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