Lead Client Support

4 weeks ago

Lahore, Punjab, Pakistan Soliton Technologies (Pvt) Ltd. Full time

We are seeking an experienced and proactive Lead Client Support professional to join our team. In this role, you will be responsible for overseeing the client support function, ensuring seamless application performance, and leading a team dedicated to providing exceptional service to our clients. If you have a strong technical background, excellent communication skills, and leadership experience, we'd love to hear from you.

Key Responsibilities:

  • Team Leadership: Supervise and mentor a team of client support specialists, setting performance goals, monitoring KPIs, and providing regular feedback and training.
  • Application Monitoring: Ensure ongoing monitoring and maintenance of application performance for optimal client experience.
  • Advanced Technical Support: Act as the escalation point for complex application issues, providing advanced troubleshooting and resolution strategies.
  • Incident & Ticket Management: Oversee incident tracking and ticketing workflows, ensuring prioritization, timely resolution, and quality of support.
  • Client Relationship Management: Serve as the primary point of contact for high-value clients and critical issues, maintaining strong, professional relationships.
  • Cross-Functional Collaboration: Liaise with product, development, and system administration teams to resolve issues and implement product improvements.
  • Issue Resolution: Ensure that client issues are diagnosed, resolved, and documented efficiently, and escalated when necessary.
  • Communication: Maintain clear, professional, and timely communication with clients via phone, email, and chat.
  • Product & Process Expertise: Maintain in-depth knowledge of our products and services to guide clients effectively and provide strategic input to internal teams.
  • Client Training: Coordinate and deliver training sessions to help clients maximize the value of our solutions.
  • Reporting & Analysis: Generate and present regular reports on support performance metrics, trends, and client satisfaction levels to leadership.


Requirements:

  • Minimum 5+ years of experience in client/application support & leading role.
  • Healthcare industry experience is preferred.
  • Strong analytical and problem-solving skills, with the ability to lead root cause analysis and complex troubleshooting.
  • Excellent interpersonal and communication skills, both written and verbal.
  • Hands-on experience with ticketing systems and incident management tools.
  • Ability to prioritize tasks effectively and manage a support team in a dynamic environment.
  • Demonstrated ability to collaborate with cross-functional teams.
  • Experience with client onboarding, training, and retention strategies is a plus.
  • Bachelor's degree in Computer Science, Information Technology or a related field is preferred.


Shift Timings: Afternoon Shift, Evening Shift

About Us: P ersivia andSoliton Technologies are sister companies specializing in US Healthcare Software Products, AI-driven solutions and enterprise technologies. Our solutions help healthcare providers, payers, and organizations improve patient outcomes through advanced analytics, clinical decision support, and value-based care solutions.

Role Code: #ST25Q2LCS

Apply Now

Fields marked with asterisk (*) are mandatory to be filled.

#J-18808-Ljbffr

  • Lead Client Support

    2 days ago

    Lahore, Punjab, Pakistan Soliton Technologies Full time

    Job DescriptionWe are seeking an experienced and proactive Lead Client Support professional to join our team. In this role, you will be responsible for overseeing the client support function, ensuring seamless application performance, and leading a team dedicated to providing exceptional service to our clients. If you have a strong technical background,...

  • Lead Client Support

    14 hours ago

    Lahore, Punjab, Pakistan Soliton Technologies (Pvt) Ltd. Full time

    We are seeking an experienced and proactive Lead Client Support professional to join our team. In this role, you will be responsible for overseeing the client support function, ensuring seamless application performance, and leading a team dedicated to providing exceptional service to our clients. If you have a strong technical background, excellent...

  • Senior Client Support Lead

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeLeadership Full time

    Job TitleWe are seeking an experienced and proactive professional to join our team as a Client Support Leader. In this role, you will oversee the client support function, ensuring seamless application performance, and lead a team dedicated to providing exceptional service to clients.Key Responsibilities:Team Leadership: Supervise and mentor a team of client...

  • Client Support Director

    1 day ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    **Job Overview:**We are seeking a skilled and experienced Senior Client Support Lead to oversee the client support function, ensuring seamless application performance and leading a team dedicated to providing exceptional service to our clients.This role is ideal for individuals with a strong technical background, excellent communication skills, and...

  • Truck Dispatcher

    14 hours ago

    Lahore, Punjab, Pakistan Valued Client Support Solutions Full time

    Valued Client Support Solutions, PakistanJob Overview:As a Dispatcher, you will play a crucial role in coordinating and optimizing the movement of freight for trucking carriers associated with Amazon Relay. Your primary responsibilities will involve managing the flow of trucks, ensuring timely and efficient pickups and deliveries, and resolving any issues...

  • Client Support Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeCustomerService Full time

    Bachelor's degree in Business Administration, Finance, or related field is essential for this role.We are a leading company in the real estate sector with a strong focus on excellence in residential and commercial property development. We invite recent graduates to apply for this position to contribute to enhancing client satisfaction.Responsibilities:Assist...

  • Lead Generation Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Lead Generation Specialist to support our growing Structural Engineering client in the UK.Conduct targeted email outreach campaigns to potential clients within the structural engineering sector.Perform cold calls to decision-makers at architectural firms, construction companies, and property...

  • Client Support Expert

    2 days ago

    Lahore, Punjab, Pakistan beBeeCustomerSuccess Full time

    Customer Success ProfessionalThe role of a Customer Success Professional is to deliver exceptional support, troubleshoot issues, and ensure customer satisfaction. This involves channeling passion for customer service, claiming ownership of the customer experience, and collaborating with different teams to provide comprehensive issue resolution.Key...

  • Call Center Agent

    14 hours ago

    Lahore, Punjab, Pakistan 247 Support Full time

    Bachelor's degree in a relevant field or equivalent experienceNote: This job is Lahore based near to the Airport, only the candidate who lives in Lahore to the near by location of Airport apply for the job.About Company:24/7 Support is a well-established company in the automotive industry, located in Lahore. With a history dating back to 1996, we have...

  • Shopify Developer

    3 weeks ago

    Lahore, Punjab, Pakistan The Support Point Full time

    Direct message the job poster from The Support PointShopify Solution Engineer | Front-End Developer | Graphic Designer | Amazon, Ebay, ShopifyCompany DescriptionAt The Support Point, our vision is to be a trailblazer in the world of technology, revolutionizing businesses and empowering them to thrive in the digital age. We strive to lead the way in...