
I.T Support Officer
5 days ago
PLEASE APPLY ONLY IF YOU FIT THE PROFILE
RESPONSIBILITIES:
· Provide technical support for hardware, software, and network issues.
· Diagnose and resolve technical problems both remotely and on-site.
· Manage IT infrastructure, including servers, networks, and databases.
· Administer user accounts, permissions, and security policies.
· Expertise in
VMware ESXi
for virtualized environments and
Veeam Backup & Replication
for disaster recovery.
· Maintain
Active Directory
, including domains, OUs, and user/group management.
· Conduct system backups and ensure data recovery processes.
· Collaborate with IT Team Lead and vendors for procurement and solutions.
· Implement cybersecurity measures and stay updated on threats.
· Document IT procedures, user guides, and best practices.
· Install, configure, and maintain servers, hardware, and software.
· Monitor network security and troubleshoot connectivity issues.
· Maintain IT asset inventory and ensure up-to-date software.
· Configure and support printers, scanners, and peripherals.
REQUIREMENTS:
Education and Qualifications:
A bachelor's degree in computer science, information technology, or a related field is preferred. Relevant IT certifications.
Technical Skills:
- Strong troubleshooting skills for hardware, software, and networks.
- Proficiency in Windows, Windows Server, Linux, and Microsoft Office.
- Hands-on experience with VMware ESXi & Veeam Backup & Replication.
- Networking knowledge, including CISCO and Mikrotik.
- Cybersecurity awareness and best practices.
- Experience managing Active Directory structures.
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