Commercial Operations Administrator

Octus

Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets.
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Working at Octus

Octus hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that's as high-performing as it is human. Among other perks, Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, pet-friendly offices (US only), and much more.

Role

Commercial Operations provides the data, tools, and processes that every employee needs to be successful in a Commercial environment. We provide processes, programs, and systems to minimize costs and optimize sales workflows at Octus, as well as support the overall business with insights from sales data and reporting, pipeline and forecasting and territory performance. We partner with our Editorial teams, HR, Finance, Marketing, Product, and Technology teams in a collaborative approach that results in a high level of cross-functional teamwork and consistent communication across the business.

Reporting directly to the Commercial Operations Manager, the Commercial Operations Administrator will serve as a go-to person for queries related to Sales, Customer Success, and Marketing processes, as well as the tools used by these teams, and to field questions from and offer assistance to the wider commercial team.

What we offer

• Develop your early career at a fast growing technology company where your voice is heard
• Join a group of effective and passionate team that fosters teamwork, open communication and innovation
• Collaborate and learn from the wider commercial team

Key Responsibilities

• Manage administration tasks that ensure the smooth running of key business processes.
• Review, verify and manage contracts throughout their lifecycle. This includes tasks such as data entry, document review, compliance with legal requirements, coordinating with relevant stakeholders and ensuring accurate user access.
• CRM administration - maintain high levels of data quality and integrity within our CRM system, ensuring proper usage and reporting capabilities.
• Optimize existing sales processes, practices, and policies for internal customer satisfaction and employee productivity.
• Work with other members of the Operations team, Sales, Customer Success and Marketing teams to provide support in all areas of the sales cycle.

Requirements

• Experience in a Commercial/Sales Operations department, Business Operations, or Sales administration role
• Excellent organisational skills, can work to deadlines, and ability to prioritize and manage multiple projects simultaneously
• Strong interpersonal and English communication skills for cross-functional and international collaboration
• Self starter, ability to manage your own time, tasks and activities
• Proficiency in CRM systems (e.g., Salesforce)
• Experience with Microsoft applications i.e. Word, Excel etc.
• Able/willing to work US hours
• Must be based in Islamabad

Equal Employment Opportunity

Octus is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status. We strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly. We believe that diversity enriches our workplace and enhances our ability to innovate and succeed.