Customer Success Manager

3 weeks ago


Lahore, Punjab, Pakistan FiveRivers, Technologies Pvt Ltd. Full time

FiveRivers Technologies is seeking a Customer Success Manager to manage and grow relationships with our international clients. You will act as the primary liaison between clients and internal teams. Ensuring timely communication, delivery alignment, and high client satisfaction. This is a client-facing, technically-grounded role ideal for individuals who are proactive, articulate, and delivery-focused.

Key Responsibilities

  • Serve as the main point of contact for assigned clients
  • Drive effective communication between clients and internal teams
  • Monitor project progress and share timely updates with clients
  • Identify and escalate risks or delays early
  • Facilitate weekly check-ins and sprint reviews
  • Convert client feedback into actionable tasks
  • Support development teams in prioritizing based on client impact
  • Build trust through consistent, transparent engagement

Requirements

  • 2–4 years in a client-facing role within a tech services or product company
  • Bachelor's degree in Computer Science or related field
  • Solid technical understanding of end-to-end product development
  • Excellent verbal and written communication in English
  • Confident, outgoing personality with strong interpersonal skills
  • Experience working with US-based clients
  • Familiarity with agile/scrum methodologies
  • Organized, responsive, and solutions-driven
Location:Gulberg II or DHA Business Hub, Phase VIII, Lahore
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