
Customer Success Specialist
9 hours ago
Direct message the job poster from My Tutor Source (MTS)
HR Manager @ My Tutor Source (MTS) | Talent SourcingJob Title: Customer Success Specialist
Shift Timing: 01:00 pm to 10:00 pm
Location: DHA Phase 1 Lahore
My Tutor Source is dedicated to providing exceptional tutoring experiences to our customers. We pride ourselves on our commitment to customer satisfaction and are seeking a passionate individual to join our team as a Customer Support Specialist.
Customer Successis responsible for the following items (but not limited to):
- Develop and maintain strong, long-lasting relationships with key stakeholders in assigned customer accounts.
- Serve as the primary point of contact for customers, managing their needs and addressing any concerns promptly and effectively.
- Conduct regular check-ins, business reviews, and strategic planning sessions with customers.
- Lead the development and implementation of customer success plans that align with customer goals and objectives.
- Drive customer engagement and product adoption through best practices, training, and continuous feedback.
- Monitor customer health metrics and proactively address any risks of churn.
- Work closely with the sales team to identify and develop opportunities for upselling and cross-selling.
- Ensure a smooth renewal process, aiming for high retention rates and contract renewals.
Qualifications:
- Bachelor's degree in Business, Marketing, Communications, or a related field; MBA or other relevant advanced degree preferred.
- 2+ years of experience in customer success, account management, or a related role in a B2C environment.
- Proven track record of managing and growing customer accounts, with a strong emphasis on customer satisfaction and retention.
- Exceptional interpersonal and communication skills, with the ability to build rapport and trust with customers at all levels.
- Excellent problem-solving abilities and a proactive approach to addressing customer issues.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.
- Seniority levelEntry level
- Employment typeFull-time
- IndustriesEducation Administration Programs
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