Customer Success Manager

4 weeks ago

Lahore, Punjab, Pakistan Outsource Tel Full time

Direct message the job poster from Outsource Tel

CEO at OutsourceTel | Presidential Award Winning BPO Leader | Helping DSP and SaaS industry with offshore BPO and IT solutions | Digital Entrepreneur…

We're looking for a proactive, people-focused, and detail-savvy Customer Success Manager (CSM) to join our team. You'll be responsible for onboarding new customers, driving adoption of key features, guiding accounts toward long-term success, and ensuring we earn every renewal.

This is a high-impact role that blends account management, training, and strategy. You'll work closely with shop owners and service advisors to help them get value fast, stay engaged, and expand their use of ShopView over time. You'll also act as the voice of the customer internally, surfacing feedback and helping shape the product roadmap.

If you're equal parts empathetic and organized-and love turning customers into raving fans-this one's for you.

What You'll Do

  • - Own customer onboarding: run kickoffs, configure accounts, and ensure fast time-to-value.
  • - Drive product adoption by training customers and introducing features that solve real problems.
  • - Build long-term relationships with key accounts and ensure high retention and satisfaction.
  • - Identify upsell opportunities (additional users, locations, modules) and work with sales to close them.
  • - Track health signals, usage patterns, and risks-intervene early to prevent churn.
  • - Be a trusted advisor to our customers, not just a support contact.
  • - Collaborate cross-functionally with sales, product, and support to improve the customer journey.
  • - Document processes, playbooks, and help content that scales with our customer base.

What We're Looking For

  • - 2+ years of customer success, onboarding, or account management experience in SaaS.
  • - Clear communicator-written, spoken, and on Zoom-you make complex ideas simple.
  • - Organized, proactive, and great at follow-through. You run tight processes and close the loop.
  • - Empathetic with customers, but firm when needed. You're a trusted guide, not a pushover.
  • - Able to balance 1:1 relationships with scalable processes and automation.
  • - Tech-savvy and comfortable using tools like HubSpot, Intercom, Loom, ChatGPT.
  • - You thrive in a fast-moving, startup environment where things aren't fully figured out yet
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology and Strategy/Planning
  • IndustriesSoftware Development, IT Services and IT Consulting, and Consumer Services

Referrals increase your chances of interviewing at Outsource Tel by 2x

Sign in to set job alerts for "Customer Success Manager" roles.Customer Success Manager – (Higher Education)

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Customer Success Specialist

    4 weeks ago

    Lahore, Punjab, Pakistan Quality Resource Pvt Ltd Full time

    Direct message the job poster from Quality Resource Pvt LtdQuality Resource Private Limited is a multinational digital marketing company that helps organizations manage their digital marketing needs through SEO, landing pages, reviews and reputation management, PPC, website optimization, social media, and web and mobile app development.We are currently...

  • Customer Success Specialist

    5 days ago

    Lahore, Punjab, Pakistan Quality Resource Pvt Ltd Full time

    Quality Resource Private Limited - Customer Success Specialist (Night Shift)Quality Resource Private Limited, a multinational digital marketing company, enables organizations of all sizes to manage their digital marketing needs through SEO, landing pages, reviews and reputation management, PPC, website optimization, social media, and web and mobile app...

  • Customer Success Specialist

    1 day ago

    Lahore, Punjab, Pakistan Illumina Technology Full time

    About the RoleThe Customer Success Specialist role is part of the Customer Experience & Growth (CXG) team for Business Applications. The position focuses on driving and delivering high-impact partner-facing events, such as the Dynamics 365 Solution Architect Bootcamps and related skilling events. These events target strategic partners (SIs and/or ISVs)...

  • Customer Success Specialist

    2 days ago

    Lahore, Punjab, Pakistan Illumina Technology Solutions Full time

    About Illumina Technology Solutions, LLCAt Illumina Technology Solutions, we are experiencing rapid growth across the U.S.A., Canada, India, and Pakistan and are proud to be a Microsoft Gold Partner. We are committed to providing technology solutions that help organizations thrive in a fast-changing digital landscape. Our vision is to become a leader in...

  • Customer Success Associate

    3 weeks ago

    Lahore, Punjab, Pakistan Curemd Pakistan (Private) Limited Full time

    Customer Success Associate page is loadedCustomer Success AssociateApply locations Lahore time type Full time posted on Posted 30+ Days Ago time left to apply End Date: December 31, 2025 (30+ days left to apply) job requisition id JR101869Job Overview:Join our team as a Customer Success Associate and be the frontline champion for our clients. Deliver...

  • Customer Success Executives

    4 weeks ago

    Lahore, Punjab, Pakistan The Real Techs Pvt. Ltd. Full time

    Customer Success Executive – B2B InternationalJob DescriptionThe Real Techs Pvt. Ltd., a multinational Digital Marketing company, is currently looking for a "Customer Success Executive" for our Lahore office for a US-based Campaign. This is a pure prospecting role, involving heavy outbound calling to prospective clients.Responsibilities:Generate business...

  • Customer Success Specialist

    4 weeks ago

    Lahore, Punjab, Pakistan Oxbridge Digital Full time

    Customer Success Specialist - Arabic SpeakingIslamabad, Faisalabad, Gujranwala, Lahore, Multan, Rawalpindi, RaiwindApply By Apr 6, 2025We are looking for a dedicated Arabic-speaking Customer Service Representative to join our team for projects based in Saudi Arabia. If you're passionate about providing excellent service and have strong communication skills,...

  • Client Success Manager

    4 weeks ago

    Lahore, Punjab, Pakistan Humanity Inc. Full time

    We are seeking a proven performer to help us grow our loyal customer base. Responsibilities include generating new business in existing accounts, as well as playing a key role in driving strategic initiatives. The Customer Success Manager will work with internal teams and directly with existing/new customers to develop renewals and expansion strategies,...

  • Customer Success Manager

    4 weeks ago

    Lahore, Punjab, Pakistan Fieldforce Inc. Full time

    2-3 years within the telecom sector, preferably with a telecom tower company, operator, or vendor organization.Key Responsibilities:Project Management:Lead and manage complex projects within the Access Network domain.Ensure projects are completed on time.Coordinate with cross-functional teams to achieve project goals.Technical Expertise:Possess a solid...

  • Client Success Specialist

    2 days ago

    Lahore, Punjab, Pakistan beBeeCustomerSuccess Full time 900,000 - 1,200,000

    Job OverviewJob Title: Client Success ExecutiveThis is a unique role that combines customer onboarding, success management, and support to ensure seamless user experience.The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional service.This position plays a key role in driving...