Customer Success Manager

1 day ago

Lahore, Punjab, Pakistan Outsource Tel Full time

Direct message the job poster from Outsource Tel

CEO at OutsourceTel | Presidential Award Winning BPO Leader | Helping DSP and SaaS industry with offshore BPO and IT solutions | Digital Entrepreneur…

We're looking for a proactive, people-focused, and detail-savvy Customer Success Manager (CSM) to join our team. You'll be responsible for onboarding new customers, driving adoption of key features, guiding accounts toward long-term success, and ensuring we earn every renewal.

This is a high-impact role that blends account management, training, and strategy. You'll work closely with shop owners and service advisors to help them get value fast, stay engaged, and expand their use of ShopView over time. You'll also act as the voice of the customer internally, surfacing feedback and helping shape the product roadmap.

If you're equal parts empathetic and organized-and love turning customers into raving fans-this one's for you.

What You'll Do

  • - Own customer onboarding: run kickoffs, configure accounts, and ensure fast time-to-value.
  • - Drive product adoption by training customers and introducing features that solve real problems.
  • - Build long-term relationships with key accounts and ensure high retention and satisfaction.
  • - Identify upsell opportunities (additional users, locations, modules) and work with sales to close them.
  • - Track health signals, usage patterns, and risks-intervene early to prevent churn.
  • - Be a trusted advisor to our customers, not just a support contact.
  • - Collaborate cross-functionally with sales, product, and support to improve the customer journey.
  • - Document processes, playbooks, and help content that scales with our customer base.

What We're Looking For

  • - 2+ years of customer success, onboarding, or account management experience in SaaS.
  • - Clear communicator-written, spoken, and on Zoom-you make complex ideas simple.
  • - Organized, proactive, and great at follow-through. You run tight processes and close the loop.
  • - Empathetic with customers, but firm when needed. You're a trusted guide, not a pushover.
  • - Able to balance 1:1 relationships with scalable processes and automation.
  • - Tech-savvy and comfortable using tools like HubSpot, Intercom, Loom, ChatGPT.
  • - You thrive in a fast-moving, startup environment where things aren't fully figured out yet
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology and Strategy/Planning
  • IndustriesSoftware Development, IT Services and IT Consulting, and Consumer Services

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