Patient Enrollment Coordinator

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Job Description

Minerva Research Solutions is a clinical trial management service provider. We aim to transform the landscape of healthcare and research with our quality clinical services. We support the biotech, medical, and pharma industries through all phases of the clinical trial lifecycle.

Our services include Data Operation, Recruitment Services, and Regulatory support. Our goal is to accelerate the lifecycle of novel therapies through streamlined processes, strict timelines, and real-time solutions. Our clinical trial support services and consultations are tailored to meet your product and requirements.

We focus on delivering high-quality data and solutions to ensure the success of your clinical trials. We adhere to stringent FDA and GCP regulations throughout all phases of the clinical trial process.

Minerva Research Solutions is seeking dynamic individuals for the role of Patient Enrollment Specialist. This role involves screening new leads, conducting follow-ups, and documenting participants for active clinical trials. The specialist plays a key role in building a comprehensive database of willing and qualified study volunteers within the Clinical Trial Management System (CTMS).

Industry:

• Information Technology & Services
• Hospital & Healthcare
• Clinical Trials and Research Industry

Key Responsibilities:

• Conduct phone interviews and screenings for prospective clinical study participants
• Maintain an organized database of clinical study participants
• Develop outreach strategies to enhance participant recruitment
• Interact directly with study participants via phone calls, SMS, etc.
• Collaborate with Medical Staff (CRCs) to ensure adequate subject recruitment for each study
• Enhance and maintain study documentation and volunteer records, including consent forms
• Assist in sales, marketing, and outreach efforts as needed
• Provide accurate study-related information to participants
• Cultivate a safe, positive, and fast-paced work environment
• Undertake other related duties and participate in special projects as assigned

Behavioral Competencies:

• Conceptual thinking, problem-solving, and decision-making skills
• Strong commitment to teamwork, work ethics, and etiquette
• Effective planning and organizational skills with priority setting
• Proactive knowledge sharing within the team
• Customer-focused with excellent communication skills
• Active learning attitude with a mindset for continuous improvement

Minimum Qualifications:

Essential:

• Bachelor's Degree in any major, MBBS, BDS, or BS Nursing
• Proficient in MS Office and computer literacy
• Fluent in written and spoken English communication
• Therapeutic communication in English with a US accent is preferable
• Minimum 2 years' experience in a relevant field

Desirable:

• MBBS, Pharm-D, DPD
• Microsoft Certification in MS Office
• Multilingual capabilities are an advantage
• Over 2 years' experience in the healthcare industry

Benefits:

• Competitive salary and performance-based bonuses
• Medical health insurance
• Employees' Old-age benefits coverage
• Professional development support
• Generous vacation and paid time off
• Mental health support programs
• Company-sponsored events and team-building activities
• Diverse and inclusive work environment
• Career growth opportunities
• Advanced technology and tools
• Family-friendly policies, including parental leave
• Commuter and transportation benefits
• Community involvement programs

Openings:

• Equal opportunity employer
• Full-time
• On-site job (Night shift)

Work Schedule:

• Monday to Friday, 6 PM to 2 AM (transportation for female staff; allowances for male staff; additional night shift allowance)