Client Coordinator Health Care

2 weeks ago


Lahore, Punjab, Pakistan BITKNOX GLOBAL Full time

Job Post: Client Coordinator (Healthcare RCM)

Company: BITKNOX

Location: Lahore (On-Site Position)

Shift: Monday-Friday, 6:00 PM – 3:00 AM

Experience: 6 Months – 1 Year in Client Management

Status: Full-Time

About the Role

BITKNOX seeks a proactive Client Coordinator to manage relationships with US healthcare providers. You'll be the primary liaison between clients and our billing/credentialing teams, ensuring seamless service delivery and client retention. This is an on-site role in our Lahore office.

Key Responsibilities


• Onboard New Clients: Manage credentialing/billing transitions (EHR setup, payer enrollment)


• Resolve Escalations: Address client issues (denials, payments, compliance) within 24 hours


• Conduct KPI Reviews: Lead monthly performance sessions (claim rates, AR days, denial trends)


• Upsell Services: Identify growth opportunities (AR recovery, telehealth billing)


• Ensure Compliance: Maintain HIPAA-compliant communication/documentation


• Update Client Workflows: Document rules in CRM tools (e.g., Salesforce)

Required Skills


• 6 Months – 1 Year in Client Management client coordination or account management


• Familiarity with medical billing cycles (claims, denials, reimbursements)


• Proficiency with CRM software (HubSpot, Zoho, or similar)


• Exceptional English fluency (verbal/written) for US client interactions


• Night-shift readiness (6:00 PM – 3:00 AM)

Preferred Qualifications


• Experience in Medical Billing Company (strong advantage)


• Knowledge of US healthcare RCM workflows


• Understanding of HIPAA protocols and EHR systems (e.g., Epic)

Perks & Benefits


• Competitive salary (55k to 65K)


• Healthcare coverage


• Skill development programs


• Modern workspace in Lahore

Apply Now

Email your resume + brief note on "Managing Client Expectations in Healthcare" to:

hr@bitknoxltd.com

Subject: Client Coordinator Application - [Your Name]

Applications close: August 30, 2025

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