Assistant Manager HR In A Call Center

6 days ago

Islamabad, Islamabad, Pakistan Reactive BPO Full time

Job Title: Assistant Manager - Human Resources (HR) - Call Center

Reports To:

HR Manager

Job Type:

Full-time

Job Summary:

We are seeking a dedicated and experienced Assistant Manager in Human Resources to join our call center team. The successful candidate will support HR functions, ensure compliance, and contribute to maintaining a positive work culture within the call center. The Assistant Manager HR will work closely with the HR Manager to implement HR policies, recruit and retain talent, and foster a supportive work environment.

Key Responsibilities:
  1. Recruitment and Staffing:
    • Collaborate with hiring managers to identify staffing needs and develop recruitment strategies.
    • Conduct interviews, evaluate candidates, and facilitate the hiring process.
    • Coordinate onboarding activities for new hires to ensure a smooth transition.
  2. Employee Relations:
    • Serve as a point of contact for employee inquiries and concerns.
    • Address and resolve employee relations issues promptly.
    • Promote a positive work culture through engagement initiatives and communication.
  3. Performance Management:
    • Assist in implementing performance management processes, including goal setting and reviews.
    • Work with managers to address performance issues and support development.
  4. Training and Development:
    • Identify training needs and coordinate programs for employees.
    • Facilitate workshops on HR policies and professional development.
  5. HR Policies and Compliance:
    • Assist in developing, communicating, and implementing HR policies.
    • Ensure compliance with labor laws and regulations.
    • Maintain accurate employee records.
  6. Benefits Administration:
    • Support employee benefits administration, including health insurance and retirement plans.
    • Assist employees with benefit-related inquiries.
  7. Employee Engagement:
    • Organize engagement activities, team-building events, and recognition programs.
    • Conduct surveys to assess satisfaction and implement improvements.
    • Mediate and resolve workplace conflicts, promoting inclusivity.
  8. Reporting:
    • Prepare HR metrics and reports for management.
    • Contribute to organizational planning reports.
Qualifications:
  • Bachelor's degree in Human Resources, Business Administration, or related field.
  • Relevant HR experience, preferably in a call center or customer service environment.
  • Strong knowledge of HR policies, labor laws, and best practices.
  • Excellent communication and interpersonal skills.
  • Ability to handle confidential information discreetly.
  • HR certification (e.g., PHR, SHRM-CP) is a plus.

If you are a motivated HR professional passionate about building a positive work culture and supporting employee development, we invite you to apply for the Assistant Manager HR position at our call center. Join us and contribute to our employees' success and well-being.

Location: Outsourcing/Offshoring - Rawalpindi, Pakistan

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