
Call Center Sales Manager
4 weeks ago
2 days ago Be among the first 25 applicants
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Manager HR & Admin | Bright Ideas CommunicationsPosition Overview:
*Note: We are seeking a seasoned Call Centre Sales Manager with 7–10 years of proven experience in sales leadership, particularly within call centre operations. The ideal candidate will be instrumental in driving revenue, managing high-performing teams, and optimizing sales processes to ensure business growth and customer satisfaction.
Key Responsibilities:
- Lead, mentor, and manage a dynamic sales team within the call center environment.
- Develop training programs to enhance the team's skills and ensure high-quality performance.
- Conduct regular performance reviews and provide constructive feedback.
- Call Center Sales Operations:
- Oversee day-to-day call center sales activities to ensure efficiency and effectiveness.
- Implement strategies to improve customer interactions and overall team productivity.
- Analyze performance metrics and implement corrective actions as needed.
- Sales Strategy & Execution:
- Develop and execute sales strategies to meet and exceed revenue goals.
- Identify new opportunities and target markets to grow the business.
- Monitor and adjust campaigns based on performance analytics and market trends.
- Client & Stakeholder Management:
- Build and maintain strong relationships with key clients and stakeholders.
- Address escalations professionally to ensure client satisfaction and retention.
- Partner with internal teams to deliver seamless customer experiences.
- Revenue Growth & Target Achievement:
- Set realistic yet ambitious sales targets and lead the team to achieve them.
- Track and report sales metrics, ensuring alignment with company goals.
- Drive the development of incentive programs to motivate the sales team.
- Collaborate with marketing, operations, and HR teams to align goals and initiatives.
- Provide regular sales reports and performance insights to upper management.
- Ensure compliance with company policies and standards across all operations.
Qualifications:
- 7–10 years of experience in sales management, with a strong focus on call center operations.
- Bachelor's degree in Business Administration, Marketing, or related field (MBA preferred).
- Proven track record of achieving and exceeding sales targets in a call center setting.
- Exceptional leadership, coaching, and team-building skills.
- Excellent communication, negotiation, and interpersonal abilities.
- Proficiency in CRM platforms (e.g., Salesforce, HubSpot) and call center tools.
- Analytical mindset with the ability to interpret data and implement strategies effectively.
What We Offer:
- Competitive salary with performance-based bonuses.
- Opportunities for career advancement and professional development.
- A collaborative and fast-paced work environment.
- If you are a dedicated sales professional with extensive experience in call center management, we encourage you to apply and lead our team to success
- Seniority levelMid-Senior level
- Employment typeFull-time
- Job functionSales and Business Development
- IndustriesMarketing Services
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