Customer Support Representative

7 days ago

Islamabad, Islamabad, Pakistan Nextel BPO 3.0 Full time

We are looking for a customer-oriented service representative.

Responsibilities:

  1. Manage large amounts of incoming phone calls
  2. Identify and assess customers' needs to achieve satisfaction
  3. Build sustainable relationships and trust with customer accounts through open and interactive communication
  4. Provide accurate, valid and complete information by using the right methods/tools
  5. Meet personal/customer service team sales targets and call handling quotas
  6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  7. Keep records of customer interactions, process customer accounts and file documents
  8. Follow communication procedures, guidelines and policies
  9. Take the extra mile to engage customers

What we will provide you:

  1. Basic Salary except daily bonuses (30,000-70,000)
  2. Daily, Weekly and Monthly bonuses
  3. Pleasant and Friendly Working Environment
  4. Extra Curricular Activities (Games, Bonfire, Trips, Annual dinner and much more)
Job Specification

Requirements and skills:

  1. Proven customer support experience or experience as a Client Service Representative
  2. Track record of over-achieving quota
  3. Strong phone contact handling skills and active listening
  4. Excellent communication and presentation skills
  5. Ability to multi-task, prioritize, and manage time effectively

Location: Telecommunications - Rawalpindi, Pakistan

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