
Customer Support Representative
4 weeks ago
We are looking for a customer-oriented service representative.
Responsibilities:
- Manage large amounts of incoming phone calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
What we will provide you:
- Basic Salary except daily bonuses (30,000-70,000)
- Daily, Weekly and Monthly bonuses
- Pleasant and Friendly Working Environment
- Extra Curricular Activities (Games, Bonfire, Trips, Annual dinner and much more)
Requirements and skills:
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Location: Telecommunications - Rawalpindi, Pakistan
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