Assistant Manager Meter Reading

This position provides direction to Meter Readers/Meter Data Maintenance Officers (MDMO) ensuring accurate and timely meter aimed at bringing improvement in Quality of Billing (QoB). The responsibilities are carried out within the limits of organizational policies and SOPs, environmental policies, HSEQ standards, business code of conduct and directions/guidelines from supervisor.

• Meter Reading Management (40%)
  • Monitors readings of 100% consumer population of the IBC as per monthly meter reading schedule.
  • Ensures complete reading of Cycle day-wise Meter Reading Units (MRU) on the day specified in the schedule.
  • Validates that the entire reading activity is carried out through HHU (Hand Held) Device; meter reader to exercise due care in handling of the device.
  • Verifies inactive consumers during each month's reading and takes corrective actions such as billing activation, move-out with allowance where necessary.
  • Guides meter readers to record visible discrepancies during reading routine and undertakes follow-ups until action is taken on at least the critical ones.
  • Rotates MRs based on Meter Reading Units (MRU) on a monthly basis.
  • Dispatches MRs timely along with maintaining a strict punctuality routine.
  • Monitors BDV performance and site inspections against bill-not-received complaints.
  • Highlights all meter-related and other discrepancies to the recovery team for timely resolution in the following month.
• Performance Monitoring (20%)
  • Monitors billing of Average cases with special focus on Continuous Average cases and routes highlighted for corrective action.
  • Coordinates with AM Data Administration to gain insights on Assessed/Average, abnormal billing variations and other anomalies.
  • Uses HHU dashboard and reports for better system control.
  • Processes IRBs and other billing-related documentation on SAP, meter change advisories and supplementary billing.
  • Forwards documents to relevant sections to ensure proper billing of leftover units in the replaced meters/charging of due units.
• Coordination (20%)
  • Handles device-related issues such as connectivity, battery, display, ensuring uninterrupted field activity.
  • Coordinates with central HHU team and vendor for timely replacement of old/damaged devices and for acquiring new ones from IT.
• HSE Management (10%)
  • Conducts surprise visits on site to monitor implementation of safety laws/tools as per defined HSEQ standards.
  • Facilitates safety trainings for concerned individuals on site.
  • Supports zero fatality vision through adherence to defined safety criteria such as SLA, fire and safety.
  • Executes techniques to improve the working environment and ensures adherence with health, safety and environmental policies and procedures.
• People Management (10%)
  • Identifies training requirements of staff; contributes to performance management of direct reports; manages development, career planning and engagement of subordinates in coordination with HR.
  • Handles administrative issues including recruitment, leaves, grievances and other issues; provides guidance as required.
  • Establishes team spirit and ensures seamless interaction among team members; ensures parity in learning and growth opportunities.
  • Creates a conducive working environment to build and sustain an engaged and committed team.

• Education
  • Minimum Education: Minimum graduate
  • Education (Mandatory)
  • Education (Preferred)
• Trainings & Certifications
  • Mandatory: Basic knowledge of electricity meters with respect to type and make; knowledge of handheld meter devices; record keeping; intermediate knowledge of MS Office; Safe Work Practices.
  • Preferred: Additional trainings & certifications as applicable.
• Experience
  • Years of Experience: 1 – 2 years' relevant experience
• Functional Competencies
  • Safety Awareness_AM-DM
  • Mental Agility_AM-DM
  • Drives Change_AM-DM
  • Self Awareness_AM-DM
  • Drives Results_AM-DM
  • Building High Performance Teams_AM-DM